Remote Customer Success Lead — SaaS & Social Value

Lintel Trust And Hact; Greater London; Hybrid; GBP 38,000 - 42,099; Full time

Benefits offered by this job

27 days paid annual leave

Contributory pension scheme

Employee Assistance Programme

Job summary

Lintel Trust And Hact is looking for a Customer Success Lead to enhance customer experience, retention, and value across its social value products. This role involves onboarding, engagement, and renewal activities while building strong relationships with customers.

The ideal candidate has experience in customer success or account management within a SaaS environment and demonstrates excellent communication skills. This permanent position allows for a flexible remote working setup with occasional office days in London.

Qualifications

• Experience in customer success, ideally in a SaaS environment.
• Strong written and verbal communication skills.
• Ability to interpret data to inform decisions.

Responsibilities

• Own a portfolio of customer relationships across our platform.
• Lead onboarding for new customers with a high-quality experience.
• Monitor customer health and proactively address risks.

Skills

Customer success management

Account management

Analytical skills

Communication skills

Interpersonal skills

Tools

CRM (HubSpot)

Job description

Lintel Trust And Hact is looking for a Customer Success Lead to enhance customer experience, retention, and value across its social value products. This role involves onboarding, engagement, and renewal activities while building strong relationships with customers.

The ideal candidate has experience in customer success or account management within a SaaS environment and demonstrates excellent communication skills. This permanent position allows for a flexible remote working setup with occasional office days in London.