Enterprise Customer Success & Onboarding Specialist (UK)

Malt; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Stock options

Private health insurance

Pension

Cycle to work

Job summary

Malt in London is seeking a Customer Success Manager to own day-to-day relationships with a portfolio of around 24 UK enterprise accounts. You will collaborate with hiring managers, procurement, and freelancers to keep projects on track from onboarding through renewals.

You will drive platform adoption, enable self-service workflows, and coordinate extensions with Sales to protect revenue. This role emphasizes ownership, data-driven portfolio management, and cross-functional collaboration.

Qualifications

• 3+ years in Customer Success or account management in SaaS or high-growth B2B
• Led renewal tracking and pipeline accuracy to safeguard retention
• Collaborated with stakeholders—from ops, hiring to procurement
• Native or bilingual English fluency (C2)

Responsibilities

• Own day-to-day Customer Success relationships for UK enterprise accounts (~24).
• Oversee onboarding, quote approvals, purchase orders, timesheets and renewals.
• Flag risks early and coordinate extensions with Sales.

Skills

Client-facing experience

Contract renewal tracking

Stakeholder management

Operational playbooks

English fluency

Tools

Looker

Google Sheets

Notion

AI productivity tools

Job description

Malt in London is seeking a Customer Success Manager to own day-to-day relationships with a portfolio of around 24 UK enterprise accounts. You will collaborate with hiring managers, procurement, and freelancers to keep projects on track from onboarding through renewals.

You will drive platform adoption, enable self-service workflows, and coordinate extensions with Sales to protect revenue. This role emphasizes ownership, data-driven portfolio management, and cross-functional collaboration.