Fintech Technical Onboarding & Customer Success Lead

Marqeta Inc; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Private Medical & Dental

Floating holidays

Equity in company

Remote work stipend

Development stipend

Parental Leave

Wellbeing programs

Job summary

United States Digital Space LLC is seeking a Technical Success Analyst to lead the technical onboarding of our card issuing and payments platform for new customers. You will guide customers through integrations, especially APIs, and work with engineers, product and sales teams to drive successful implementations.

This hybrid role requires you to be within 35 miles of our London office; on-site two days a week (Tuesday and Thursday) with remote work allowed on other days.

Qualifications

• 5+ years in a technical customer-facing role (solutions engineering, onboarding, or support).
• Exceptional written and verbal communication; can explain complex concepts clearly.
• Ability to manage projects independently and take initiative.
• Strong technical API knowledge including REST, SFTP, SQL; experience with Datadog.

Responsibilities

• Lead the configuration and deployment of standardised products for new customers, interfacing with engineers and executives.
• Guide customers through integration journeys, focusing on APIs and technical onboarding.
• Develop deep product knowledge and create training content to scale team knowledge.
• Provide customer feedback to product teams to reflect real-world needs.
• Collaborate with Project Managers, Product Managers, Sales, and Account Management to align on client goals.

Skills

REST APIs

SFTP

SQL

Datadog

Communication

Project management

Fintech knowledge

Card payments

Education

Bachelor's degree

Job description

United States Digital Space LLC is seeking a Technical Success Analyst to lead the technical onboarding of our card issuing and payments platform for new customers. You will guide customers through integrations, especially APIs, and work with engineers, product and sales teams to drive successful implementations.

This hybrid role requires you to be within 35 miles of our London office; on-site two days a week (Tuesday and Thursday) with remote work allowed on other days.