Technical Customer Success Manager

Volteras; Greater London; Híbrido; GBP 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity options

London office or Remote work

Work-life balance

Friendly team

Descripción de la vacante

Volteras Technologies Ltd. is seeking a Customer Success Engineer to onboard and support customers in a fast-growing SaaS environment. You will be the main contact for a portfolio of accounts, handling trials, onboarding, and renewals with a hands-on API focus.

The role offers London office or remote work, emphasizing collaboration with Product and Sales teams. You will own onboarding initiatives, document FAQs, and contribute to knowledge bases while growing into broader responsibilities as the

Formación

• 2–4 years in a customer-facing technical role at a SaaS or API-driven company
• Hands-on API experience: you can debug integrations and explain APIs/data flows
• Led onboarding/implementations from kickoff to go-live
• Owned a portfolio of customer accounts as main contact
• Handled renewals or expansions in a previous role
• Built/improved a trial/onboarding/support process
• Experience using Slack and a CRM such as HubSpot

Responsabilidades

• Be a friendly, reliable point of contact for customers via Slack, email and calls.
• Support prospects and customers through trials, answering most technical and product questions yourself.
• Run technical onboarding and ensure customers are live and integrated.
• Troubleshoot issues with engineers and document solutions/FAQs.
• Monitor customer usage and health, flag risks and growth opportunities.
• Assist with new use cases and expansions end-to-end with the Customer Success Lead.
• Capture structured customer feedback and share with Product.
• Spot gaps in processes and help close them, write repeatable fixes.
• Help shape the role as Volteras grows, with room to take on more.

Conocimientos

API experience

Onboarding

Account ownership

Renewals/expansions

Customer communication

Process improvement

Team collaboration

Herramientas

Slack

HubSpot

Descripción del empleo

• Be a friendly, reliable point of contact for your customers, responding quickly via Slack, email and calls
• Support prospects and customers through trials, answering most technical and product questions yourself
• Run technical onboarding and make sure customers are live and successfully integrated
• Troubleshoot technical issues, working with engineers when needed, and documenting solutions and FAQs as you go
• Keep an eye on customer usage and health, flagging risks and growth opportunities early
• Help run new use cases and expansions end to end alongside the Customer Success Lead (this is not a quota-carrying role): engage customers on what they need (such as a new data set), map out the requirements, and support updates to their contract and order form
• Capture structured customer feedback and share it with Product
• Spot gaps in how we work and help close them, whether that's improving an onboarding checklist, tightening a handover or writing up a repeatable fix
• Help shape the role itself: Volteras is a startup with no fixed playbook, so what you take on and where you choose to go deep will define how this role grows
• What success looks like:
• By month 3: you're running customer onboarding solo
• By month 4: you fully own your own set of accounts
• By month 6: you're contributing to our knowledge base

• Autonomy and product ownership
• A high-growth, fast-paced environment with great team
• We value work-life balance and friendly environment
• Equity options
• Join our London office or work remotely
• You'll be a hugely valued part of the team

2–4 years in a customer-facing technical role at a SaaS or API-driven company (e.g. Technical Support, Customer Success, Implementation or Solutions)Hands-on API experience: you've debugged customer integrations and can explain APIs and data flows to developers and business stakeholdersYou've run customer onboarding or implementations yourself, from kickoff to go-liveYou've owned a portfolio of customer accounts as their main point of contactYou've handled renewals or expansions in a previous roleYou've built or improved a trial, onboarding or support process in a previous roleExperience using Slack and a CRM such as HubSpotNice to have:Experience at an early-stage or high-growth startupBackground in mobility, EVs, energy or another data-heavy industrySome exposure to supporting trials, proofs of concept or technical evaluationsExperience working alongside Sales and Product teams