Technical Claims Team Lead, High-Value Property

Avantia; Sheffield; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Private healthcare

Flexible working

Pension

Job summary

Homeprotect is seeking a Technical Claims Team Manager to lead our specialist team handling high-value and complex property claims. You will be the technical expert guiding decisions, managing risk, and ensuring fair, transparent outcomes for customers.

You will shape claims processes across the business, identify trends, and drive improvements while ensuring regulatory obligations and Consumer Duty are met. A strong leadership mindset and stakeholder collaboration are essential.

Qualifications

• Proven experience handling high-value property claims from notification through to settlement.
• Experience leading or managing a home claims team, including workflow planning.
• Experience managing performance with KPIs, recruitment and coaching.
• Experience handling complaints, including Financial Ombudsman Service referrals.
• Knowledge of UK insurance regulation and consumer duty requirements.
• Strong communication and negotiation skills.

Responsibilities

• Lead, develop and support the Technical Claims team; set objectives and oversee recruitment and wellbeing.
• Own the caseload of high-value property claims from notification to settlement.
• Make sound liability and coverage decisions within delegated authority and guide the team.
• Plan workflow and resources to meet service levels and transfer cases between teams when needed.
• Ensure reserves are accurate and aligned with claims guidelines.
• Build relationships with supply chain partners to improve outcomes.

Skills

Property claims >£100k

Team leadership

KPI management

FOS handling

Regulatory knowledge

Communication

Education

CII/BDMA qualifications

Job description

Homeprotect is seeking a Technical Claims Team Manager to lead our specialist team handling high-value and complex property claims. You will be the technical expert guiding decisions, managing risk, and ensuring fair, transparent outcomes for customers.

You will shape claims processes across the business, identify trends, and drive improvements while ensuring regulatory obligations and Consumer Duty are met. A strong leadership mindset and stakeholder collaboration are essential.