Property Claims Team Leader

Exchange Street Executive Search; Morley; On-site; GBP 42,000 - 60,000; Full time

Job summary

Exchange Street Executive Search is seeking a Claims Team Leader to drive technical excellence within the property claims team. You will supervise the claims handlers, mentor staff, and ensure performance aligns with client SLAs.

The role involves conducting technical audits, identifying claims with financial risk or exposure and managing effectively while staying up to date with legislation, case law and industry standards. You will also handle complex claims and complaints.

Qualifications

• Proven experience as a Senior Claims Handler or Team Leader.
• Experience supervising or mentoring staff.
• Strong understanding of General Insurance, preferably in property and home emergency.
• Excellent communication and leadership skills.
• Ability to manage performance and motivate a team.
• Strong decision-making and problem-solving abilities.
• High attention to detail and quality standards.
• Confident using claims systems and Microsoft platforms.

Responsibilities

• Supervise the technical performance of the property claims handling team and act as a referral point.
• Provide training, conduct technical audits, and identify claims with financial risk or exposure.
• Ensure compliance with relevant legislation, case law and industry standards.
• Handle a caseload of complex claims and complaints.

Skills

Senior Claims Leader

Staff supervision

General Insurance

Leadership

Performance management

Decision making

Attention to detail

Claims systems

Tools

MS Office

Claims systems

Job description

The successful candidate will work closely with the Claims Director to support the technical progression of claims handlers and help achieve technical excellence in line with client SLAs.

You will be responsible for the supervision of technical performance of the property claims handling team, act as a referral point, training, conduct technical audits, identify claims with financial risk or exposure and manage effectively whilst keeping up to date with all relevant, existing, and new legislation, case law and industry standards.

In addition, the Claims Team Leader will handle a caseload of complex claims and complaints.

Required Skills & Competencies

• Proven experience as a Senior Claims Handler or Team Leader
• Previous experience supervising or mentoring staff
• Strong understanding of General Insurance, preferably in property and home emergency
• Excellent communication and leadership skills
• Ability to manage performance and motivate a team
• Strong decision-making and problem-solving abilities
• High attention to detail and quality standards
• Confident using claims systems and Microsoft platforms