Property Claims Team Leader

Exchange Street Executive Search; Leeds; On-site; GBP 42,000 - 61,000; Full time

Job summary

Exchange Street Executive Search is seeking a Claims Team Leader to oversee the technical progression of property claims handling in Leeds. You will supervise the team, train staff, and conduct audits to maintain quality and compliance with industry standards.

The role involves managing complex claims and complaints, with a focus on performance, leadership, and stakeholder communication to meet client SLAs.

Qualifications

• Senior Claims Handler or Team Leader with proven experience.
• Experience supervising or mentoring staff.
• Strong knowledge of General Insurance, Property and home emergency.
• Excellent communication and leadership skills.
• Ability to manage performance and motivate a team.
• Strong decision-making and problem-solving abilities.
• High attention to detail and quality standards.
• Confident using claims systems and Microsoft platforms.

Responsibilities

• Supervise technical performance of the property claims handling team.
• Act as a referral point for complex claims.
• Provide training and conduct technical audits.
• Identify claims with financial risk or exposure.
• Manage effectively while keeping up to date with legislation and standards.
• Handle a caseload of complex claims and complaints.

Skills

Senior Claims Handler

Team Leadership

Mentoring

Insurance Knowledge

Communication

Decision Making

Problem Solving

Attention to Detail

MS Office

Tools

Claims systems

Job description

The successful candidate will work closely with the Claims Director to support the technical progression of claims handlers and help achieve technical excellence in line with client SLAs.

You will be responsible for the supervision of technical performance of the property claims handling team, act as a referral point, training, conduct technical audits, identify claims with financial risk or exposure and manage effectively whilst keeping up to date with all relevant, existing, and new legislation, case law and industry standards.

In addition, the Claims Team Leader will handle a caseload of complex claims and complaints.

Required Skills & Competencies

• Proven experience as a Senior Claims Handler or Team Leader
• Previous experience supervising or mentoring staff
• Strong understanding of General Insurance, preferably in property and home emergency
• Excellent communication and leadership skills
• Ability to manage performance and motivate a team
• Strong decision-making and problem-solving abilities
• High attention to detail and quality standards
• Confident using claims systems and Microsoft platforms