Property Claims Team Leader

Exchange Street Executive Search; West Yorkshire; On-site; GBP 35,000 - 55,000; Full time

Job summary

Exchange Street Executive Search is seeking a Claims Team Leader to drive technical progression within the property claims handling team. You will supervise performance, lead training initiatives, and conduct audits to ensure compliance with legislation, case law, and industry standards.

The role includes managing a caseload of complex claims and complaints, coaching staff, and maintaining high standards of accuracy to meet client SLAs.

Qualifications

• Proven experience as a Senior Claims Handler or Team Leader.
• Experience supervising or mentoring staff.
• Strong understanding of General Insurance, preferably in property and home emergency.
• Excellent communication and leadership skills.
• Ability to manage performance and motivate a team.
• Strong decision-making and problem-solving abilities.
• High attention to detail and quality standards.
• Confident using claims systems and Microsoft platforms.

Responsibilities

• Supervision of technical performance of the property claims handling team.
• Act as a referral point, training, conduct technical audits.
• Identify claims with financial risk or exposure and manage effectively.
• Keep up to date with legislation, case law and industry standards.
• Handle a caseload of complex claims and complaints.

Skills

Senior Claims Handler

Team Leader

Mentoring staff

General Insurance knowledge

Communication skills

Leadership

Performance management

Decision making

Problem solving

Attention to detail

Claims systems proficiency

Microsoft platforms

Tools

Claims systems

Microsoft platforms

Job description

The successful candidate will work closely with the Claims Director to support the technical progression of claims handlers and help achieve technical excellence in line with client SLAs.

You will be responsible for the supervision of technical performance of the property claims handling team, act as a referral point, training, conduct technical audits, identify claims with financial risk or exposure and manage effectively whilst keeping up to date with all relevant, existing, and new legislation, case law and industry standards.

In addition, the Claims Team Leader will handle a caseload of complex claims and complaints.

Required Skills & Competencies

• Proven experience as a Senior Claims Handler or Team Leader


• Previous experience supervising or mentoring staff


• Strong understanding of General Insurance, preferably in property and home emergency


• Excellent communication and leadership skills


• Ability to manage performance and motivate a team


• Strong decision-making and problem-solving abilities


• High attention to detail and quality standards


• Confident using claims systems and Microsoft platforms