High-Value Property Claims Specialist (Flexible Work)

Homeprotect; Sheffield; Hybrid; GBP 42,000 - 66,000; Full time

Benefits offered by this job

Private healthcare

Pension

Discretionary bonus up to 30%

25 days annual leave + BH

Flexible working

Job summary

Homeprotect, a UK home insurance specialist, is hiring for a Senior Technical Claims professional. You will own a caseload of high-value property claims, determining liability and coordinating with loss adjusters, contractors and surveyors to secure fair outcomes.

Your focus will be on customer outcomes, excellent service, and ongoing process improvement. You will operate within a collaborative team, with weekly office presence, and access to development opportunities, private healthcare,

Qualifications

• Proven experience handling property claims over £100,000 from notification to settlement.
• Strong stakeholder management across loss adjusters, contractors, surveyors and partners.
• Experience managing own caseload against service standards and KPIs.
• Experience in complaints handling and good practice in property claims.
• Knowledge of building construction, damage mitigation and restoration.
• Understanding of UK insurance law and ICOBS/regulatory duties.
• Excellent communication and customer service skills; detail-oriented and analytical.

Responsibilities

• Proactively manage high-value, complex property claims from start to finish.
• Decide on liability, coverage, and quantum with escalation as needed.
• Coordinate with loss adjusters, contractors, surveyors and partners for outcomes.
• Deliver exceptional service with clarity, empathy and professionalism.
• Identify high-value claims for Technical Claims transfer at the right time.
• Act as the claims transfer focal point for a seamless customer journey.
• Apply claims philosophy and contribute to continuous improvement.
• Escalate and resolve complaints; coach and provide feedback within the team.
• Support wider claims department and share best practices.

Skills

High-value claims

Stakeholder management

Caseload management

Complaints handling

Property claims knowledge

Construction knowledge

Damage mitigation/restoration

UK Insurance law (ICOBS/Regulation)

Clear communication

Customer service excellence

Attention to detail

Negotiation & decision-making

Continuous improvement

Independent & team work

Education

CII/BDMA or equivalent qualifications

Job description

Homeprotect, a UK home insurance specialist, is hiring for a Senior Technical Claims professional. You will own a caseload of high-value property claims, determining liability and coordinating with loss adjusters, contractors and surveyors to secure fair outcomes.

Your focus will be on customer outcomes, excellent service, and ongoing process improvement. You will operate within a collaborative team, with weekly office presence, and access to development opportunities, private healthcare,