Senior Claims Handler - Liability and Construction Sector

Avencia Talent Solutions; Leeds; On-site; GBP 32,000 - 52,000; Full time

Job summary

Avencia Talent Solutions Limited is recruiting for an experienced claims handler to join a collaborative, supportive team in Leeds. You will manage a varied caseload across liability and professional indemnity, progressing matters from initial notification through to final settlement.

This role offers ownership of cases, exposure to a broad range of commercial claims, ongoing technical development and real opportunities for career progression within a supportive environment.

Qualifications

• Experience handling insurance claims or a legal background is required.
• Solid knowledge of liability and professional indemnity policy wordings.
• Strong organisational and time-management skills to prioritise a varied workload.
• Excellent written and verbal communication abilities.
• Proactive ownership of claims and progression to resolution.

Responsibilities

• Manage a varied caseload of claims across multiple classes of business from notification to settlement.
• Review policy wordings and apply them to individual claims.
• Develop proactive claims strategies to achieve effective outcomes.
• Maintain accurate records and meet deadlines while balancing priorities.
• Communicate clearly with brokers and collaborate with underwriting colleagues.

Skills

Claims handling

Legal background

Time management

Communication

Organisational skills

Education

Legal qualifications

Job description

We are recruiting for an exciting opportunity to join a collaborative, supportive and hardworking claims team, where you'll manage a varied portfolio of technical liability claims and have real scope to develop your career.

Working across a range of commercial insurance lines, you'll handle claims with a particular focus on Professional Indemnity, Cyber, Employers' Liability, Public Liability and Management Liability. You'll take ownership of your caseload, applying your technical knowledge and developing proactive strategies to achieve effective outcomes.

If you're currently working in insurance claims or have a relevant legal background, this role offers:

• More ownership and accountability over your cases
• Exposure to a broad range of commercial liability claims
• The opportunity to develop your technical expertise and claims-handling skills
• Ongoing technical support and professional development
• Genuine scope for career progression

What You'll Be Doing:

You’ll take responsibility for managing a varied caseload of claims across multiple classes of business, ensuring matters are progressed proactively from initial notification through to final settlement.

Your work will include:

• Handling claims across Professional Indemnity, Cyber, Employers' Liability, Public Liability and Management Liability
• Reviewing policy wordings and assessing their application to individual claims
• Developing proactive claims strategies and working towards effective resolutions
• Managing competing priorities, maintaining accurate records and meeting deadlines
• Building and maintaining strong relationships with brokers through clear, regular communication
• Working collaboratively with underwriting colleagues to support effective claims management and client service
• Contributing to team projects and wider departmental initiatives

About the Team:

• A collaborative and supportive claims team with a strong focus on service delivery
• Close working relationships with underwriting colleagues
• A proactive approach to claims management, encouraging flexibility and creative problem-solving
• Ongoing opportunities to develop technical knowledge and broaden your experience
• Support for professional development and career progression

You’ll join a team that values communication, collaboration and taking ownership. With exposure to a range of commercial claims and the opportunity to work closely with brokers and underwriters, this is an excellent environment in which to strengthen your technical expertise and develop your career.

What We're Looking For

• Experience handling insurance claims or a relevant legal background
• An understanding of liability claims and insurance policy wordings
• Strong organisational and time-management skills, with the ability to prioritise a varied workload and meet deadlines
• Excellent written and verbal communication skills
• A proactive approach, with the ability to take ownership of claims and progress them through to resolution
• Good Microsoft Office skills, including Word, Excel, Access and Outlook, alongside the ability to learn in-house systems
• Experience handling Professional Indemnity, Cyber, Employers' Liability, Public Liability or Management Liability claims
• Knowledge of UK Retail policy wordings
• Legal qualifications or relevant claims-handling experience
• Currently studying towards CII qualifications, or a genuine willingness to work towards them

This is an excellent opportunity for an experienced claims handler or legal professional looking to develop their technical expertise within a varied commercial claims environment, with ongoing support, professional development and genuine opportunities for progression.