Technical Administrator | Customer Service Representative

Skillframe Ltd; Sunbury-on-Thames; On-site; GBP 25,000 - 26,000; Full time

Job summary

Skillframe Ltd in Sunbury-on-Thames is seeking a Technical Administrator & Customer Service Representative for an office-based, full-time role. You will support customers, coordinate installations and training, manage orders and stock, and help keep the business running smoothly.

The role emphasizes tech-savviness, familiarity with Microsoft Office, and an interest in AI technologies. You will work closely with a small, friendly team to deliver excellent service daily.

Qualifications

• Experience in administration, customer service or technical support.
• Interest in AI and emerging technologies.
• Ability to coordinate installations and training sessions.
• Strong communication and problem-solving skills.

Responsibilities

• Providing professional and friendly customer service and technical support.
• Coordinating installations, customer training and appointments.
• Processing and managing customer orders.
• Monitoring stock levels and assisting with stock management.
• Supporting the wider team with administrative tasks.
• Delivering customer training and demonstrations.
• Assisting with marketing activities and communications.
• Using technology and AI tools to improve efficiency.
• Working with colleagues to ensure an excellent customer experience.

Skills

Customer service

Technical support

Organisational skills

Microsoft Office

Communication

Multitasking

Team player

Problem-solving

AI awareness

Tools

Microsoft Office

ChatGPT

Google Gemini

Dragon Copilot

Job description

TECHNICAL ADMINISTRATOR & CUSTOMER SERVICE REPRESENTATIVE

Sunbury-on-Thames | Office-Based | Full-Time

£25,000 - £26,000 per annum

Monday - Friday

Join a Small & Friendly Technology-Focused Team

Are you organised, enthusiastic and confident with technology, with a natural ability to build great relationships with customers?

Our client is a well-established and growing company based in Sunbury-on-Thames, and they are looking for a motivated Technical Administrator & Customer Service Representative to join their friendly, close-knit team.

This is a varied and rewarding role where no two days are the same. You'll play an important part in supporting customers, coordinating installations and training, managing orders and stock, and helping the wider team keep the business running smoothly.

A Role at the Heart of Technology

Technology is a key part of this position. You'll use a range of digital and technical tools in your day-to-day work, so being tech-savvy, curious and willing to learn is essential.

You should be comfortable using everyday applications such as Microsoft Office and have an interest in the rapidly evolving world of Artificial Intelligence (AI).

Experience using AI platforms such as ChatGPT and Google Gemini would be highly advantageous. You'll also have the opportunity to explore and embrace emerging AI technologies, including Microsoft Dragon Copilot, as the business continues to adopt new tools and ways of working.

What You’ll Be Doing

Your responsibilities will be varied and may include:

• Providing professional and friendly customer service and technical support
• Managing customer enquiries and helping to resolve queries efficiently
• Coordinating installations, customer training and appointments
• Processing and managing customer orders
• Monitoring stock levels and assisting with stock management
• Supporting the wider team with administrative and organisational tasks
• Helping deliver customer training and demonstrations
• Assisting with marketing activities and communications
• Using technology and AI tools to improve efficiency and support day-to-day operations
• Working closely with colleagues across the business to ensure customers receive an excellent experience

Who We're Looking For

We're looking for someone who is:

• Enthusiastic, proactive and organised
• Confident communicating with customers and colleagues
• Comfortable working across multiple tasks and priorities
• Naturally curious about technology and keen to learn
• Confident using Microsoft Office and everyday digital applications
• Interested in AI and emerging technologies
• A good problem-solver who enjoys finding practical solutions
• Professional, approachable and customer-focused
• A strong team player who is happy to get stuck in and take responsibility
• Motivated to develop their knowledge and career within a technology-focused organisation

Previous experience in administration, customer service, technical support, coordination or a similar environment would be beneficial, but attitude, enthusiasm and a willingness to learn are equally important.

Why Join?

This is an excellent opportunity for someone who wants more than a traditional administration role.

You'll become an important member of a growing organisation, gaining hands-on experience across technology, customer service, administration, AI, training and marketing.

With technology and AI developing at an incredible pace, this role offers the opportunity to continually expand your skills and knowledge while building a long-term career within a forward-thinking organisation.

You're bright, personable, technically curious and ready for a varied role where you can make a real contribution, we'd love to hear from you.

Due to the amount of applications we are receiving, we apologise but do not always have the time to respond to everyone individually.