Technical Administrator | Customer Service Representative

Skillframe Limited; Sunbury-on-Thames; On-site; CAD 47,000 - 49,000; Full time

Job summary

Skillframe Limited in Sunbury-on-Thames is expanding its technology-focused team. The role blends technical administration with customer service, supporting installations, training and orders while keeping stock levels in check.

You will engage with customers, troubleshoot queries, and contribute to marketing and communications. A proactive, organized mindset and interest in AI will help you succeed in this varied, office-based role.

Qualifications

• Organised, proactive and confident in communication with customers and colleagues.
• Able to multi-task across admin, orders, stock and training.
• Interest in AI and willingness to learn new tools.

Responsibilities

• Provide professional customer service and technical support.
• Coordinate installations, training and appointments.
• Process and manage customer orders.
• Monitor stock levels and assist with stock control.
• Support marketing and communications activities.

Skills

Customer service

Technical support

Training coordination

Stock management

Microsoft Office

AI interest

Job description

TECHNICAL ADMINISTRATOR & CUSTOMER SERVICE REPRESENTATIVE

Sunbury-on-Thames | Office-Based | Full-Time

£25,000 – £26,000 per annum

Monday – Friday

Join a Small & Friendly Technology-Focused Team

Are you organised, enthusiastic and confident with technology, with a natural ability to build great relationships with customers? Our client is a well-established and growing company based in Sunbury-on-Thames, and they are looking for a motivated Technical Administrator & Customer Service Representative to join their friendly, close-knit team. This is a varied and rewarding role where no two days are the same. You’ll play an important part in supporting customers, coordinating installations and training, managing orders and stock, and helping the wider team keep the business running smoothly.

A Role at the Heart of Technology

Technology is a key part of this position. You’ll use a range of digital and technical tools in your day-to-day work, so being tech-savvy, curious and willing to learn is essential. You should be comfortable using everyday applications such as Microsoft Office and have an interest in the rapidly evolving world of Artificial Intelligence (AI). Experience using AI platforms such as ChatGPT and Google Gemini would be highly advantageous. You’ll also have the opportunity to explore and embrace emerging AI technologies, including Microsoft Dragon Copilot, as the business continues to adopt new tools and ways of working.

What You’ll Be Doing

• Providing professional and friendly customer service and technical support
• Managing customer enquiries and helping to resolve queries efficiently
• Coordinating installations, customer training and appointments
• Processing and managing customer orders
• Monitoring stock levels and assisting with stock management
• Supporting the wider team with administrative and organisational tasks
• Helping deliver customer training and demonstrations
• Assisting with marketing activities and communications
• Using technology and AI tools to improve efficiency and support day-to-day operations
• Working closely with colleagues across the business to ensure customers receive an excellent experience

Who We’re Looking For

• Enthusiastic, proactive and organised
• Confident communicating with customers and colleagues
• Comfortable working across multiple tasks and priorities
• Naturally curious about technology and keen to learn
• Confident using Microsoft Office and everyday digital applications
• Interested in AI and emerging technologies
• A good problem-solver who enjoys finding practical solutions
• Professional, approachable and customer-focused
• A strong team player who is happy to get stuck in and take responsibility
• Motivated to develop their knowledge and career within a technology-focused organisation

Previous experience in administration, customer service, technical support, coordination or a similar environment would be beneficial, but attitude, enthusiasm and a willingness to learn are equally important.

Why Join?

This is an excellent opportunity for someone who wants more than a traditional administration role. You’ll become an important member of a growing organisation, gaining hands‑on experience across technology, customer service, administration, AI, training and marketing. With technology and AI developing at an incredible pace, this role offers the opportunity to continually expand your skills and knowledge while building a long‑term career within a forward-thinking organisation. If you’re bright, personable, technically curious and ready for a varied role where you can make a real contribution, we’d love to hear from you.