Smarttec Administrator

Appello & Careline365; Liss Forest; Hybrid; GBP 16,000 - 26,000; Full time

Benefits offered by this job

Discounts on groceries and holidays

Employee assistance programme

Family discounts on services

Pension scheme: 4% matched

Free on-site parking

Job summary

Appello & Careline365 is seeking a SmartTEC Administrator within the Installations Team. Based in the UK with hybrid working, you’ll keep projects moving, support customers, and ensure the smooth delivery of Smart Life services.

You’ll input contract details, liaise with field teams, and handle orders with precision. This busy role requires strong organisation, good communication, and proficiency with Outlook, Excel and Word.

Qualifications

• Experience in a similar administrative role with strong customer service skills.
• Excellent written and verbal communication with a clear telephone manner.
• Solid English and Maths skills, with relevant qualifications or experience.

Responsibilities

• Input contract details into MIS (Business Central).
• Support field-based Contracts Managers with customer liaison.
• Create, release, and send purchase orders.
• Maintain organised electronic filing systems.
• Progress outstanding orders and schedule deliveries.
• Manage subcontractor paperwork in line with ISO standards.
• Liaise with departments to maintain information flow and support process improvement.
• Record returns, process warranty claims, and manage replacements.
• Onboard customers onto EVO for Smart Life deliveries.
• Train customers on DMP and ensure end-to-end Smart Life journeys.

Skills

Customer service proficiency

Communication skills

English language

Maths skills

Multi-tasking

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Service Management Systems

Microsoft Dynamics 365 Business Central

Job description

Looking for a role where your organisation skills make a real impact? As our SmartTEC Administrator within the Installations Team, you’ll keep projects moving, support customers, and ensure flawless delivery of Smart Life services.

Salary: up to £26,000 per annum dependant on experience

Location: Hybrid - New Milton 70% office 30% remote

Training: Office based for first two weeks

Pre‑employment screening: Right to work and two years of referencing

This role is a UK based role and any hybrid/remote work must also be within the UK.

We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more

24/7 employee assistance programme with an easily accessible app!

Family and friends’ discounts on our services & products

Pension Scheme, up to 4% Company matched

Free on-site parking

You’re an organised, proactive administrator who thrives in a busy environment and enjoys keeping things running smoothly behind the scenes. With a knack for juggling tasks, supporting customers, and collaborating with colleagues, you bring both precision and positivity to everything you do.

You’ll be great in this role if you:

Have experience in a similar administrative role and are confident providing excellent customer service

Bring strong written and verbal communication skills and a clear, friendly telephone manner

Are comfortable using Microsoft Outlook, Excel and Word, and ideally have experience with Service Management Systems or Business Central

Have solid English and Maths skills, supported by qualifications or relevant experience

You’re someone who:

Stays calm under pressure and can manage your workload independently

Enjoys building positive relationships with customers, suppliers and colleagues

Can solve problems using initiative and contribute to practical, logistical solutions

Pays great attention to detail and prides yourself on accuracy

Takes ownership, is self‑motivated, and brings a “can‑do” attitude to daily challenges

Can multi‑task, prioritise effectively, and adapt when things change

Is reliable, flexible, analytical, and driven to deliver high‑quality service

As an SmartTEC Administrator, you’ll be at the heart of keeping our installation and construction projects running smoothly. You’ll support customers, field teams, and partners while making sure every detail — big or small — is looked after with care.

What You’ll Be Doing

Project & Contract Administration

Input contract details into our MIS (Business Central)

Support field‑based Contracts Managers with customer liaison

Create, release, and send purchase orders

Maintain organised electronic filing systems

Progress outstanding orders and schedule deliveries

Manage subcontractor paperwork in line with ISO standards

Liaise with departments across the business to maintain strong information flow

Support continuous improvement of departmental procedures

Record returns, process warranty claims, and manage replacements

Maintain spreadsheets and key data sources

Onboard customers onto EVO for Smart Life deliveries

Train customers on DMP

Take ownership of the end‑to‑end Smart Life customer journey

Manage and exceed customer expectations

Balance customer needs with available resources

Keep customers informed with clear, transparent communication

Adapt quickly when customer needs or expectations change

Ensure smooth handovers when another team member needs to step in

Check that services delivered meet customer expectations

Share information with colleagues to help drive continuous service improvement

OTHER INFORMATION

This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.