Technical Account Manager IV

Samsara; City Of London; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading technology firm in London is seeking a Technical Account Manager to enhance customer success. You will provide technical advice, manage customer relationships, and optimize the use of our platform. The ideal candidate has over 8 years of experience in a technical customer-facing role and a passion for IoT technologies. This position offers a flexible remote work environment and competitive compensation.

Benefits

Competitive compensation

Remote and flexible working

Health benefits

Qualifications

• 8+ years in a technical, customer-facing role.
• Strong technical literacy for hardware and software troubleshooting.
• Experience communicating effectively with technical and executive stakeholders.

Responsibilities

• Deliver measurable value by aligning solutions to customer objectives.
• Independently manage a portfolio of accounts and success plans.
• Lead meetings with technical staff and executives.

Skills

Technical problem-solving

Customer relationship management

Communication

Technical proficiency in IoT

AI tools proficiency

Education

Bachelor's degree in MIS, CS, or related field

Tools

Salesforce

Zendesk

Jira

Tableau

Job description

Overview

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform that enables organizations that depend on physical operations to harness IoT data to develop actionable insights and improve operations. We aim to improve the safety, efficiency and sustainability of the physical operations that power our global economy across industries including agriculture, construction, field services, transportation, and manufacturing. We are building to digitally transform operations at scale.

Working at Samsara means helping define the future of physical operations and contributing to a portfolio of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As a recently public company, we offer autonomy and support to make an impact over the long term.

About the role

As a Samsara Technical Account Manager (TAM), you will be a cornerstone of technical customer success. You will act as a trusted technical advisor, moving beyond traditional support to deliver measurable business value and drive long-term adoption of the Samsara platform. Your mission is to proactively optimize customers\' technical health and mitigate risk to help them achieve their outcomes.

This role requires deep technical acumen, consultative problem-solving, and the ability to communicate with influence across technical and executive stakeholders. You will build enduring customer relationships by translating operational goals into technical solutions and will serve as the primary technical interface for your accounts, fostering cross-functional collaboration with Sales, Support, and Product teams. During critical incidents, you will manage customer communications and expectations through to resolution.

This is a remote position open to candidates based in a commutable distance to London.

You should apply if

• You want to impact the industries that run our world: Your work will have real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and ensure workers return home safely.
• You are the architect of your own career: We support rapid career development and a culture that encourages experimentation to master your craft in a hyper-growth environment.
• You’re energized by our opportunity: Our vision to digitize large sectors of the global economy requires your focus and ideas for our customers.
• You want to be with the best: You will be part of a high-caliber team that supports each other and enables you to do your best.

In this role, you will

• Drive Customer Impact & Value Realization: Deliver measurable value by understanding customers' objectives and aligning Samsara solutions to help achieve goals, tracking technical ROI.
• Execute Transformational Technical Account Management: Independently manage a portfolio of accounts, develop tailored success plans, identify and mitigate risks, maintain accurate records, and contribute to team objectives.
• Demonstrate Deep Technical Acumen & Samsara Expertise: Be the primary technical contact, mastering Samsara\'s platform, including APIs, hardware, and software; advise on best practices and troubleshoot complex issues.
• Provide Consultative Problem Solving & Solutioning: Use a consultative approach to root cause analysis; own the technical ticket lifecycle and drive product improvement.
• Communicate with Influence and Clarity: Lead meetings from deep dives to quarterly reviews, adapting communication for technical staff and executives.
• Foster Cross-Functional Collaboration: Partner with Sales, Support, Product, and Engineering to advocate for customer needs.
• Demonstrate Ownership and Act as a Multiplier: Take initiative on projects, contribute to internal knowledge, and onboard new team members.
• Embody Samsara\'s Values & Principles: Champion core values and seek feedback for continuous improvement.

Minimum requirements for the role

• Experience: 8+ years in a technical, customer-facing role (e.g., technical account management, solutions consulting, or customer success) with a proven track record. A Bachelor\'s degree in MIS, CS, or a related field is preferred.
• Technical Proficiency: Strong technical literacy to understand and troubleshoot complex hardware, software, and API integrations; interest in AI and continuous learning.
• Customer Focus: Data-informed approach to understanding customer needs and building trusted, long-term relationships.
• Communication: Strong written and verbal English communication; proficiency in additional languages (e.g., German, French) is a plus for international customers.
• Collaborative Spirit: Team player who thrives in a fast-paced environment and works well with internal teams.

An ideal candidate also has

• Experience supporting global enterprise-level customers in SaaS, IoT, or PaaS environments.
• Proven experience leveraging AI tools to drive efficiency, insights, and customer success.
• Prior experience with Samsara, Salesforce, Zendesk, Jira, Gong, Gainsight, and Tableau.
• Basic Python coding skills are an asset for providing enhanced technical solutions.

EEO and accommodations

We are an inclusive workplace and an equal opportunity employer. If you require accommodations during the recruiting process, please email [e-mail] or request accommodations as applicable.

Benefits

We offer a competitive total compensation package, employee-led remote and flexible working, health benefits, and additional programs. See our Total Rewards site for details.

Flexible Working

We embrace a flexible working model, supporting in-person collaboration when needed and remote work where appropriate. Some roles may require proximity to an office to facilitate collaboration; offers are contingent on work authorization and location.

Fraudulent Employment Offers

Samsara does not charge fees at any stage of the hiring process. Official communications come from @samsara.com or similar Samsara domains. For information on fraudulent offers, please consult our blog post.