Technical Account Manager

Focus Group; Exeter; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Car allowance

Hybrid working options

Holiday entitlement 24 days + bank hol

Birthday leave

Paid volunteering day

Pension and health benefits

Job summary

Focus Group in Exeter seeks a Technical Account Manager to act as a key technical advisor and customer advocate for key clients. You will retain, manage and grow assigned accounts, working with BDM/AM/AD and Presales to design solutions that meet business requirements.

Drive exceptional customer satisfaction across the lifecycle. The TAM will own IT roadmaps, deliver technical presentations and ensure timely delivery, while identifying upsell opportunities and managing pipeline health.

Qualifications

• Experience as IT Technical Account Manager or similar role.
• Strong knowledge of M365, Azure, networking and cyber security concepts.
• Ability to translate customer needs into technical solutions and proposals.

Responsibilities

• Lead IT roadmaps and strategic plans aligned with client goals.
• Support sales in discoveries, presentations and closing meetings.
• Develop proposals and technical presentations with the Presales team.

Skills

MS 365

Azure

Networking

Cyber security

Pre-sales

Account management

Travel willingness

Tools

M365

Job description

Department: IT & Cyber

Location: Exeter

Compensation: £50,000 / year

Description

Job Title: Technical Account Manager Job Level: Specialist / Team Leader

Job Purpose

The IT Technical Account Manager (TAM) works directly with our key clients as a key technical advisor and customer advocate, responsible for retaining, managing and growing assigned accounts. The TAM will work closely with the BDM / AM / AD and Presales Technical Consultants to propose and design solutions to meet customer business requirements. The TAMs will ensure exceptional customer satisfaction through the customer lifecycle ensuring continued engagement with the customer to drive retention, growth and re-sign.

Key Responsibilities

• Lead, own and present IT roadmaps and strategic plans aligned with clients’ business goals.
• Support the BDM, AM or AD in customer discoveries, presentations and closing meetings.
• Work with Presales team to develop proposals and presentations to meet the customers' requirements.
• Create and confidently deliver technical presentations, sales proposals/commercial and high-level technical documentation.
• Attend meetings with customers to determine technical and business requirements and ensuring that all required information is collated prior to producing a solution.
• Provide technical solutions in a professional manner and to agreed timeframes, seeking guidance from the Presales and technical teams on best practice and suitability.
• Meet individual KPIs in relation to opportunity conversion, both volume and value, and NRR across all assigned clients.
• Identify opportunities for upselling and cross-selling additional services and solutions.
• Identify business drivers and highlight risks involved to the customer and Focus Group
• Sell technical solutions to the customer with professionalism and enthusiasm.
• Provide accurate and timely management information, specifically around pipeline management and customer health.
• Interface with the Presales, Delivery & Project teams, articulating customer requirements, to ensure smooth transition from Sale to Delivery.
• Conduct regular meetings with clients to maintain the momentum of the IT roadmap delivery, and advise clients on best practices, IT strategies, and technology trends.
• Develop and maintain strong relationships with assigned clients.

Skills, Knowledge and Expertise

• From a relevant technical background, ideally within an MSP environment such as pre-sales, project management or technical delivery.
• A solid technical understanding of core product sets including M365, Azure, AVD, Windows Server and associated storage/hardware solutions, Networking Solutions including HPE, Meraki and SonicWALL.
• Outstanding communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• A solid understanding of Cyber technologies such as Zero Trust, SASE, CASB, EDR/XDR, Managed SOC, vulnerability and pen testing, Cyber Essentials Plus and ISO27001.
• Experience in designing and delivering technical solutions in SME to Enterprise businesses.
• Full drivers licence and willingness to travel to client sites.
• Experience in producing high-quality commercial proposals including design, solution overview and pricing.
• Ability to cope under pressure and prioritise work accordingly.
• Customer-focused mindset with a commitment to delivering high-quality service.
• Proven track record in managing and growing client accounts.
• Strong organizational skills and attention to detail.

Benefits

• Salary up to £50,000 DOE I £4,800pa car allowance I OTE £75k-£80k
• Holiday Allowance - 24 days + bank holidays + birthday leave.
• Hybrid working options - performance depending.
• Enhanced maternity, paternity and adoption leave.
• Paid volunteering day * regular charity events.
• Wider company benefits across health, financial wellbeing, Pension etc.

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