Technical Account Manager, Enterprise Support - EMEA Partner

Amazon; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Technical Account Manager, where you'll be a trusted advisor for Enterprise Support customers. This role offers the opportunity to work with diverse businesses, from startups to large enterprises, helping them maximize the value of AWS cloud technology. You'll engage in strategic discussions, provide technical guidance, and enhance customer capabilities through workshops. With a commitment to work-life balance and an inclusive culture, this position is perfect for those looking to grow in a dynamic environment. If you're passionate about cloud solutions and customer success, we encourage you to apply!

Benefits

Flexible Work Hours

Mentorship Programs

Career Growth Opportunities

Diversity and Inclusion Initiatives

Qualifications

• Experience with operational parameters in cloud services.
• Proven technical engineering background.

Responsibilities

• Advise customers on AWS solutions and strategies.
• Ensure operational health of AWS environments.
• Drive technical discussions and risk management.

Skills

Cloud Computing

Technical Engineering

AWS Services

Troubleshooting

Project Planning

Customer Relationship Management

Education

Bachelor's Degree

Tools

EC2

S3

DynamoDB

RDS

Lambda

CloudFront

Job description

Technical Account Manager, Enterprise Support - EMEA Partner

ID de vacante: 2974490 | Amazon EU SARL (Poland Branch)

At Amazon, our vision is to be earth’s most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com. Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other functionalities to help businesses scale and grow. Millions of businesses use AWS cloud solutions to build sophisticated applications with increased flexibility, scalability, and reliability.

The Role

An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. You’ll have a direct impact in helping our customers gain the most value from cloud technology. Your responsibilities include crafting and executing strategies to drive adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, among others.

You will partner with a range of businesses from startups to large enterprises, providing advice on architecture, support strategy, project planning, and operational issues.

Key Responsibilities

1. Advise on solutions, provide technical guidance, and advocate for customers.
2. Ensure AWS environments remain operationally healthy while reducing costs and complexity.
3. Develop trusting relationships with customers, understanding their business needs and technical challenges.
4. Drive technical discussions on incidents, trade-offs, and risk management using your technical acumen and customer obsession.
5. Consult with partners from developers to C-suite executives.
6. Collaborate with AWS Solutions Architects, Business Developers, Professional Services, and Sales Managers.
7. Proactively identify opportunities for customers to gain additional value from AWS.
8. Review service events, metrics, and launch planning in detail.
9. Solve problems during workload migrations to the cloud.
10. Enhance customer capabilities through workshops and training sessions.

About the Team

Amazon values diverse experiences. Even if you do not meet all preferred qualifications, we encourage you to apply, especially if your career path has been unconventional or includes alternative experiences.

Why AWS

AWS is the most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, trusted by startups to Global 500 companies.

Work/Life Balance

We value work-life harmony and offer flexibility to support your success both at work and at home.

Inclusive Team Culture

Our culture fosters learning, curiosity, and inclusion through employee-led affinity groups and events focused on diversity.

Mentorship and Career Growth

We support your professional development with mentorship and resources to help you grow into a well-rounded professional.

Basic Qualifications

• Experience with operational parameters and troubleshooting in at least three areas from compute, storage, networking, CDN, databases, DevOps, big data, analytics, security, applications development in distributed systems.
• Experience in technical engineering.
• Bachelor's degree.

Amazon is an equal opportunity employer committed to diversity. We prioritize privacy and provide accommodations for applicants with disabilities during the hiring process. For more details, visit our Privacy Notice and accommodations page.