Desktop Support Technician — Global IT, Hybrid Role

Excis Compliance; Worcester; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive compensation

Supportive work environment

Opportunities for professional growth

Job summary

A global IT support leader is hiring a Desktop Support Technician in Worcester, UK. The role involves providing IT support for Windows and Apple devices while managing hardware and assets across multiple locations. The ideal candidate will have 2-3 years of IT support experience and excellent customer service skills. This is a full-time position offering a supportive work environment focused on growth and innovation.

Qualifications

• 2 to 3 years of IT support experience with IT troubleshooting.
• Experience supporting printers and AV systems.
• Excellent customer service and documentation skills.

Responsibilities

• Provide onsite and remote support for Windows and Apple devices.
• Manage hardware refreshes and maintain asset management.
• Coordinate equipment shipments and ensure timely resolution of service requests.

Skills

IT troubleshooting via ticket system

Customer service

Communication

Organization

Multitasking

Documentation

Education

MCP and/or A+ certifications

Tools

Windows

Apple devices

AV systems

Printers

Job description

A global IT support leader is hiring a Desktop Support Technician in Worcester, UK. The role involves providing IT support for Windows and Apple devices while managing hardware and assets across multiple locations. The ideal candidate will have 2-3 years of IT support experience and excellent customer service skills. This is a full-time position offering a supportive work environment focused on growth and innovation.