Onsite Engineer

CDW UK; England; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company Car/Allowance Provided

Full training provided

Full training provided

Job summary

A leading IT services company is seeking a motivated IT Support Technician for a 12-month contract, primarily based at their Cornwall site. The role involves providing technical support, managing server tasks, and contributing to the efficient operation of IT services. Candidates should possess good IT knowledge, communication skills, and a willingness to learn in a dynamic environment.

Qualifications

• Previous experience in IT support, field services, or service desk roles is desirable.
• Strong communication skills – both written and verbal.
• Capable of prioritising support tickets and managing workload efficiently.
• Good written and verbal communication skills.
• Ability to work independently and within a team.

Responsibilities

• Provide on-site technical support at the Cornwall site 4–5 days per week.
• Manage Microsoft Server OS tasks such as DHCP, DNS, and ADDS.
• Update administrative records and ticketing systems accurately.
• Provide software and limited hardware support, including break/fix and fault finding.
• Manage Microsoft Server OS tasks (joiners, leavers, movers, DHCP, DNS, ADDS, and VAMT).
• Conduct data management activities including archiving data to tape via tape library systems.
• Carry out BAU tasks: Antivirus monitoring, storage/capacity management, hardware health checks, office moves, hardware installations, basic server maintenance.
• Update administrative records and ticketing systems; follow SOPs and create key process documentation.

Skills

Basic to intermediate IT knowledge

Communication skills

Windows OS

Networking

Hardware troubleshooting

Job description

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This range is provided by CDW UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from CDW UK

Location: Based at Cornwall site (4–5 days per week at customer site), with occasional travel to other sites

Employment Type: 12 month FTC

Overview

We are seeking a motivated and adaptable IT Support Technician to join our team, primarily based at our Cornwall site. This role involves providing technical support to a specialist customer base and contributing to the smooth running of IT operations across multiple locations.

Key Responsibilities

• Provide on‑site technical support at the Cornwall site 4–5 days per week.
• Travel occasionally to other sites to assist colleagues with project work, annual leave cover, and other support needs.
• Deliver support across Windows 10/11 operating systems, including troubleshooting and event log analysis.
• Offer software support and limited hardware support, including break/fix and fault finding.
• Manage Microsoft Server OS tasks such as joiners, leavers, movers, DHCP, DNS, ADDS, and VAMT.
• Conduct data management activities, including archiving data to tape via tape library systems.
• Perform BAU tasks such as:
  • Antivirus monitoring
  • Storage and capacity management
  • Physical hardware health checks
  • Carry out office moves, hardware installations, and basic server maintenance (Lenovo workstations and Dell servers).
• Update administrative records and ticketing systems accurately and promptly.
• Follow written work instructions (SOPs) to complete tasks effectively.
• Create documentation for key processes for internal and customer use

Skills & Experience

• Basic to intermediate IT knowledge, with a willingness to learn and develop in non‑standard environments.
• Previous experience in IT support, field services, or service desk roles is desirable.
• Good understanding of core technologies: Windows OS, Windows Server, Networking
• Strong communication skills – both written and verbal.
• Ability to work independently and collaboratively within a team.
• Capable of prioritising support tickets and managing workload efficiently.
• Familiarity with break/fix processes and hardware troubleshooting.

Training & Development

• Full training will be provided, including step‑by‑step guidance to ensure competence in all areas of the role. This is an excellent opportunity for someone looking to grow their IT career in a supportive and dynamic environment.

Core Requirements

• Post is subject to obtaining full security clearance (SC/NPPV)
• Full UK driving licensing, requirement to travel to sites (Company Car/Allowance Provided)
• Willingness to learn new procedures and ways of working.
• Based/living within an hour of Cornwall

Seniority Level

Associate

Employment Type

Contract

Industries

IT Services and IT Consulting