Tech Support Services Manager: Lead Team, Elevate Support

Wesco; Bracknell; On-site; GBP 75,000 - 95,000; Full time

Job summary

A global technology support services company in Bracknell is seeking a Manager‑Technology Support Services to lead a team of experts. In this role, you will be responsible for providing technical support to clients, maintaining key performance indicators, and coordinating vendor training. The ideal candidate will have over 10 years of technical experience, strong leadership, and advanced computer skills, including proficiency in Microsoft Office and AutoCAD. This position also requires a customer-centric mindset and the ability to travel up to 25%.

Qualifications

• 10+ years of experience in technical expertise in design, implementation and/or commissioning.
• 2+ years leading a team of up to 4 direct reports preferred.
• Ability to travel up to 25%.

Responsibilities

• Provide technical support to customers while managing a team of experts.
• Coordinate vendor training activities for the team.
• Maintain reporting of key performance indicators (KPI).

Skills

Customer-centric mindset

Strong leadership skills

Advanced computer skills

Strong presentation skills

Education

Bachelor's Degree

Associates’ Degree or College Diploma

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint, Visio)

AutoCAD 2D or AutoCAD Inventor

Job description

A global technology support services company in Bracknell is seeking a Manager‑Technology Support Services to lead a team of experts. In this role, you will be responsible for providing technical support to clients, maintaining key performance indicators, and coordinating vendor training. The ideal candidate will have over 10 years of technical experience, strong leadership, and advanced computer skills, including proficiency in Microsoft Office and AutoCAD. This position also requires a customer-centric mindset and the ability to travel up to 25%.