IT Support Manager — Lead a High-Quality Service Desk

St Peter's Hospice, Bristol; Bristol; On-site; GBP 45,000 - 50,000; Full time

Job summary

A compassionate health organization in Bristol is seeking an experienced IT Support Manager to lead the IT support service. You will be responsible for managing the support team, ensuring effective IT service delivery, and resolving technology issues. This full-time role requires strong leadership, excellent communication skills, and a hands-on approach. Ideal candidates should have a passion for enabling users to maximize their technology experience while maintaining high support standards. Salary ranges up to £50,000, with 37.5 hours per week.

Qualifications

• Experienced IT support professional capable of leading a high-quality support service.
• Able to recruit, develop, and motivate a small team.
• Excellent communicator who engages effectively with staff.

Responsibilities

• Lead and develop the in-house IT Support Team.
• Manage the IT service desk and escalation of complex issues.
• Ensure effective onboarding and device deployment.

Skills

Team leadership

IT support

Communication

Problem-solving

Job description

A compassionate health organization in Bristol is seeking an experienced IT Support Manager to lead the IT support service. You will be responsible for managing the support team, ensuring effective IT service delivery, and resolving technology issues. This full-time role requires strong leadership, excellent communication skills, and a hands-on approach. Ideal candidates should have a passion for enabling users to maximize their technology experience while maintaining high support standards. Salary ranges up to £50,000, with 37.5 hours per week.