MSP Technical Services Leader
Elevate Technology Group Ltd
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Benefits offered by this job
Job summary
Elevate Technology Group Ltd in Middlewich is seeking an experienced Technical Services Manager to lead the technical team and own delivery of IT support, projects and managed services across the customer base.
This hands-on leadership role requires MSP knowledge, strong team management, service delivery oversight, and direct reporting to the Managing Director. You will drive improvements, manage resources and ensure high standards in all customer interactions.
Qualifications
- Experience in an MSP environment is essential.
- Proven ability to lead, mentor and manage technical engineers.
- Strong customer interaction and service delivery oversight.
Responsibilities
- Lead, manage and develop the technical team.
- Conduct regular appraisals and onboarding.
- Own service delivery and ensure SLA commitments.
- Allocate resources across support and projects.
- Monitor KPIs and implement improvements.
- Act as escalation point for complex issues.
- Provide hands-on escalated support when required.
- Maintain ticket quality and documentation.
- Lead technical discussions with customers on hardware/software and projects.
- Conduct customer reviews and present performance.
- Support pre-sales and post-sales activity.
- Plan recruitment and training with senior management.
Skills
Tools
Job description
Elevate Technology Group Ltd in Middlewich is seeking an experienced Technical Services Manager to lead the technical team and own delivery of IT support, projects and managed services across the customer base.
This hands-on leadership role requires MSP knowledge, strong team management, service delivery oversight, and direct reporting to the Managing Director. You will drive improvements, manage resources and ensure high standards in all customer interactions.
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