Tech Support Team Lead: Elevate CX & Coaching

Lucy Walker Recruitment; Leeds; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Free onsite parking

Private healthcare

Pension scheme

Birthday off

Job summary

A leading recruitment agency is seeking a Tech Team Leader for a key role in customer support. The candidate will be responsible for evaluating the customer journey and leading a team to ensure exceptional service. This full-time position requires strong leadership and analytical skills. The successful applicant will receive a competitive salary, private healthcare, and additional benefits like free parking and a birthday off.

Qualifications

• Experience in a Tech Lead role is essential.
• Able to analyze performance and provide coaching.
• Strong decision-making skills with excellent attention to detail.

Responsibilities

• Evaluate customer journey and report on service levels.
• Lead and mentor a small support team for high productivity.
• Implement change based on customer feedback and assessment.

Skills

Leadership experience

Analytical performance assessment

Excellent communication skills

Decision-making skills

Attention to detail

Job description

A leading recruitment agency is seeking a Tech Team Leader for a key role in customer support. The candidate will be responsible for evaluating the customer journey and leading a team to ensure exceptional service. This full-time position requires strong leadership and analytical skills. The successful applicant will receive a competitive salary, private healthcare, and additional benefits like free parking and a birthday off.