Customer-Focused Technical Support Manager (UK & Ireland)

KOREC Group; Liverpool; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Tailored induction and training

Competitive salary

Company car and fuel card

23 days holiday

Pension scheme

Employee benefits package

Employee Assistance Programme

Job summary

A leading technology support organization is seeking a Technical Support Team Manager to oversee the UK office-based team in Liverpool. The role involves managing enquiries, monitoring support tickets, sourcing technical materials, and conducting diagnostics. Ideal candidates will have experience in team management and customer service, with strong organizational skills. Competitive salary, bonus scheme, company car, and generous benefits offered.

Qualifications

• Ability to manage and lead a technical support team effectively.
• Experience in a customer support environment with technical knowledge.
• Strong communication and organizational skills are essential.

Responsibilities

• Manage the support team to provide quick customer solutions.
• Monitor support tickets and ensure quality of responses.
• Research and create technical materials for customers and staff.
• Conduct diagnostics and troubleshoot hardware/software issues.

Skills

Team management

Customer service

Technical problem-solving

CRM software experience

Communication

Tools

HappyFox

Pipedrive

Job description

A leading technology support organization is seeking a Technical Support Team Manager to oversee the UK office-based team in Liverpool. The role involves managing enquiries, monitoring support tickets, sourcing technical materials, and conducting diagnostics. Ideal candidates will have experience in team management and customer service, with strong organizational skills. Competitive salary, bonus scheme, company car, and generous benefits offered.