Technical Customer Support Manager

Experis - ManpowerGroup; Greater London; On-site; GBP 36,000 - 60,000; Full time

Job summary

Experis - ManpowerGroup in Feltham, UK, is seeking a Technical Customer Support Manager to support strategic Service Provider customers across the UK and Northern Europe with a largely onsite role.

You will build strong customer relationships, coordinate technical and support teams, manage escalations, and ensure critical issues are resolved quickly to maximise service availability and customer satisfaction.

Qualifications

• 3+ years' experience in a Customer Success, Service Delivery, Incident Management, Operations Management, or Technical Support environment.
• Strong communication skills.
• Experience managing customer relationships within technology, networking, telecoms, managed services or service provider environments.
• Technical and networking understanding to improve ways of working.
• Proven leadership skills.

Responsibilities

• Build strong customer relationships across the UK and Northern Europe.
• Coordinate technical and support teams to resolve issues quickly.
• Manage escalations to maximise service availability.
• Be the first point of contact for customer inquiries.
• Provide prompt, accurate service to promote customer loyalty.

Skills

3+ years experience

Strong communication

Customer relationships

Technical networking

Leadership

Job description

Role: Technical Customer Support Manager
Contract: 6 Months (PAYE)
Location: Feltham (some onsite requirement)
We are looking for a Technical Customer Support Manager to support strategic Service Provider customers across the UK and Northern Europe. Acting as a trusted operational advisor, you will build strong customer relationships, coordinate technical and support teams, manage escalations, and help ensure critical issues are resolved quickly to maximise service availability and customer satisfaction.
You will ensure delivery of excellent customer service and be the first point of customer contact for inquiries. Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

Essential Experience:

• 3+ years' experience in a Customer Success, Service Delivery, Incident Management, Operations Management, or Technical Support environment.
• Strong communication skills
• Experience managing customer relationships within a technology, networking, telecommunications, managed services, or service provider environment.
• Technical and networking understanding to improve ways of working
• Proven leadership skills