Tech Field Support Manager – Customer Service

VJ Tech Limited

England

On-site

GBP 45,000 - 60,000

Full time

5 days ago

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Job summary

Controls and VJ Tech are seeking a Customer Service Manager to lead the service team and coordinate customer support activities across both businesses. The role requires managing workloads, guiding technicians, and ensuring timely resolution of technical issues, with travel up to 50%.

You will collaborate with sales, engineering and production teams to drive service improvements and customer satisfaction. The ideal candidate has a strong background in customer service within an engineering or

Qualifications

Demonstrated experience in customer service or technical support within an engineering or technology business.
Ability to lead a service team, coordinate workloads and manage multiple customer requests.
Engineering qualification with laboratory testing experience.

Responsibilities

Lead the service team supporting Controls and VJ Tech, planning daily activities and monitoring progress.
Oversee remote and onsite troubleshooting, installation, calibration, maintenance, and training.
Handle customer complaints and escalations promptly and coordinate resources to resolve issues.
Maintain an effective service desk and improve how customer enquiries are prioritised and tracked.
Work with engineering and production teams across locations to resolve issues.