Tech Support Engineer — Grow with a Fast‑Growing MSP

AP Education; Harlow; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Funded Microsoft certifications

Training and development

Competitive salary & benefits

Job summary

AP Education in Harlow, England, seeks a hands-on Tech Support Engineer with 2–3 years of 1st/2nd line experience to join a fast-growing MSP. You will resolve hardware, software and network issues and support Microsoft 365, Azure, Intune and Teams.

You’ll manage LAN/WAN, VPNs, firewalls (WatchGuard, Palo Alto), Windows Server and Hyper-V, using RMM tools for proactive maintenance. Strong communication and end-to-end ticket ownership are essential.

Qualifications

• 2–3 years of 1st/2nd line IT support experience, preferably in an MSP.
• Strong problem-solving and communication skills with clear explanations to non-technical users.
• Experience with Microsoft 365 administration and security features.
• End-to-end ticket ownership within SLA.

Responsibilities

• Provide technical support for hardware, software and network issues.
• Configure and maintain Microsoft 365, Azure, Intune and Teams.
• Troubleshoot LAN, VPN, firewall management and network issues (WatchGuard, Palo Alto).
• Deploy and support Microsoft 365 products and manage devices with Intune/Endpoint Manager.
• Maintain Windows Server environments and Hyper-V virtualization.
• Utilize RMM tools for proactive maintenance and monitoring.
• Maintain network infrastructure including LAN/WAN, routing, switching and VLANs.

Skills

IT Support

MSP experience

Problem-solving

Communication

Ticket ownership

End-to-end tickets

Scripting

Endpoint security

Education

Microsoft Certification (MS-900, MD-102)

Tools

Microsoft 365 Admin

Intune

Azure

SharePoint/Teams

WatchGuard Firewall

Palo Alto Firewall

Hyper-V

RMM tools

Job description

AP Education in Harlow, England, seeks a hands-on Tech Support Engineer with 2–3 years of 1st/2nd line experience to join a fast-growing MSP. You will resolve hardware, software and network issues and support Microsoft 365, Azure, Intune and Teams.

You’ll manage LAN/WAN, VPNs, firewalls (WatchGuard, Palo Alto), Windows Server and Hyper-V, using RMM tools for proactive maintenance. Strong communication and end-to-end ticket ownership are essential.