Senior IT Technician - MSP | 1st‑Line Support & Monitoring
Emplyfy
Stand out for this role — generate a tailored resume and cover letter in about a minute.
Benefits offered by this job
Job summary
Emplyfy is seeking a Senior IT Technician to support a diverse client portfolio within a fast-moving MSP in Maidenhead. You will be the first point of technical contact, resolving hardware, software and network incidents and performing on-site troubleshooting.
Ideal applicants have 5+ years of experience, a strong networking background, and experience with Windows and Apple devices, Intune and remote monitoring tools, and knowledge of GDPR and Cyber Essentials.
Qualifications
- Five or more years of relevant industry experience.
- Strong networking background.
- Experience with Windows and Apple devices, Intune and remote monitoring tools.
- Knowledge of GDPR and Cyber Essentials.
Responsibilities
- Deliver exceptional customer support as the first point of technical contact.
- Resolve hardware, software and network-related incidents.
- Attend client premises for troubleshooting, upgrades and maintenance.
- Process and manage support tickets within agreed service levels.
- Keep stakeholders informed of progress and resolutions.
- Escalate urgent matters when necessary.
- Monitor customer systems and infrastructure health.
- Maintain technical records and documentation.
- Assist with planned projects and deployments.
- Respond to high-priority support requests.
Skills
Job description
Emplyfy is seeking a Senior IT Technician to support a diverse client portfolio within a fast-moving MSP in Maidenhead. You will be the first point of technical contact, resolving hardware, software and network incidents and performing on-site troubleshooting.
Ideal applicants have 5+ years of experience, a strong networking background, and experience with Windows and Apple devices, Intune and remote monitoring tools, and knowledge of GDPR and Cyber Essentials.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
