Trainee Tech Support Engineer - Fast Growing MSP - Harlow Essex

AP Education; Harlow; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Microsoft exams paid for

Job summary

Acker-Tech, a growing MSP in Harlow, Essex, is seeking a Trainee Tech Support Engineer to work with our engineers on real client issues from day one, including on-site visits and hands-on learning. You’ll develop practical IT skills while solving everyday problems and building a career in support engineering.

Ideal candidates are tech-enthusiasts with basic Windows/Microsoft 365 knowledge, good communication, and a readiness to learn and adapt in a fast-paced team.

Qualifications

• Interest in IT driven by study, home lab, or helping others.
• Logical approach to solving problems.
• Clear communication with non-technical people.
• Willingness to learn and take feedback.
• Basic knowledge of Windows, Microsoft 365 and networking.

Responsibilities

• Log, work and update support tickets by phone, email and remote session
• Troubleshoot everyday hardware, software, printer and Microsoft 365 issues
• Set up laptops, phones and new starter accounts
• Handle password resets plus mailbox and Teams access requests
• Escalate complex issues to senior engineers with clear notes
• Join engineers on client site visits, office moves and device rollouts
• Document fixes so the whole team can use them

Skills

Interest in IT

Problem solving

Clear communication

Willingness to learn

Basic Windows/M365/Networking

Tools

Windows OS

Microsoft 365

Networking basics

Job description

Trainee Tech Support Engineer - Fast Growing MSP - Harlow Essex

Acker-Tech is a growing managed IT provider based in Harlow, supporting businesses across Essex, Hertfordshire and London. We're a Microsoft partner with Cyber Essentials Plus, with a focus on preventing problems before they affect our clients. Joining us now means playing a real part in building the company, with plenty of room for personal and professional growth.

Position summary

This role is for someone with a genuine passion for technology who is curious, adaptable and keen to learn. If you've built a PC, set up a home lab, or you're the one your family calls when the Wi‑Fi drops, that's a good start. You'll work alongside our engineers on real client issues from the start, including visits to client sites. We're committed to your development.

Key responsibilities

• Log, work and update support tickets by phone, email and remote session
• Troubleshoot everyday hardware, software, printer and Microsoft 365 issues
• Set up laptops, phones and new starter accounts
• Handle password resets plus mailbox and Teams access requests
• Escalate complex issues to senior engineers with clear notes
• Join engineers on client site visits, office moves and device rollouts
• Document fixes so the whole team can use them

What we're looking for

• A genuine interest in IT, whether through study, a home lab, a first job or helping friends and family
• A logical approach to solving problems
• Clear communication with non-technical people
• A willingness to learn and take feedback
• Basic knowledge of Windows, Microsoft 365 and networking (IP addresses, DNS, Wi‑Fi)

Desirable

• CompTIA A, MS-900 or similar, or working towards one
• Helpdesk or customer service experience

Minimum requirements

• UK resident with a full UK driving licence and own car for business use (mileage paid)

Why join us

• Experience of lots of different businesses and how they run their IT
• Microsoft exams paid for
• A route to Support Engineer as your skills grow
• You'll be part of a dynamic team where your opinion matters

INDAPE