Tech Services Analyst: Database & Cloud Migrations

Kinetic; Milton Keynes; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Two paid wellbeing days each year

Enhanced pension contributions

Volunteering days

Salary sacrifice schemes for electric vehicles

24/7 access to Employee Assistance Programme

Annual health check

Flexible benefits platform

People-first culture

Performance-related bonus scheme

Regular team socials

Opportunity for networking and learning

Job summary

A leading software solutions provider in Milton Keynes is seeking a Technical Services Analyst to enable customer access to innovative software solutions. The role involves managing database systems, ensuring customer satisfaction, and proactively addressing risks during projects. Candidates should possess strong technical proficiency and excellent communication skills, contributing to a supportive and collaborative workplace culture. This position is a great opportunity for those looking to make a real impact in customer support within a dynamic environment.

Qualifications

• Strong understanding of database systems and client/server software relationships.
• Knowledge of server infrastructure and experience with virtualisation and cloud platforms.
• Ability to maintain documentation and track project success metrics.

Responsibilities

• Enable customers to access the latest software offerings when needed.
• Maintain customer satisfaction by upholding SLAs and effective communication.
• Identify potential risks and manage expectations during project timelines.

Skills

Database systems (SQL Server, MySQL, PostgreSQL, Oracle)

Client/Server software relationships

Server infrastructure and virtualisation (VMware, Hyper-V)

Remote access tools (Windows RDP)

Knowledge of SQL Server

Microsoft Windows Server performance reviews

Knowledge or exposure to Azure

Job description

A leading software solutions provider in Milton Keynes is seeking a Technical Services Analyst to enable customer access to innovative software solutions. The role involves managing database systems, ensuring customer satisfaction, and proactively addressing risks during projects. Candidates should possess strong technical proficiency and excellent communication skills, contributing to a supportive and collaborative workplace culture. This position is a great opportunity for those looking to make a real impact in customer support within a dynamic environment.