Senior Systems Support Analyst: Cloud, SQL & Networking

Zohorecruit; West Dean; On-site; GBP 72,000 - 94,000; Full time

Job summary

Civic Recruitment Limited seeks a Systems Support Analyst G6 to join our IT Services team in West Sussex. The role focuses on maintaining IT infrastructure, resolving networking, hardware, and database issues, and ensuring service continuity across cloud and server environments.

You will troubleshoot SQL/database problems, manage ITSM processes, and collaborate with colleagues to implement IT solutions while documenting performance and support activities for ongoing improvement.

Qualifications

• A minimum of 5 years of experience in IT support roles.
• Proficiency in networking and IT hardware support.
• Strong knowledge of IT Service Management principles.
• Experience with SQL and database management.
• Familiarity with cloud computing and server management.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide comprehensive IT support, addressing networking and hardware issues efficiently.
• Manage and maintain IT service management processes to ensure optimal performance.
• Troubleshoot and resolve SQL and database-related problems.
• Oversee cloud and server environments, ensuring their stability and security.
• Collaborate with team members to implement IT solutions and improvements.
• Document and report on system performance and support activities.

Skills

Networking

Hardware support

IT Service Management

SQL

Cloud computing

Server management

Troubleshooting

Documentation

Tools

SQL databases

Cloud platforms

Server virtualization

Job description

Civic Recruitment Limited seeks a Systems Support Analyst G6 to join our IT Services team in West Sussex. The role focuses on maintaining IT infrastructure, resolving networking, hardware, and database issues, and ensuring service continuity across cloud and server environments.

You will troubleshoot SQL/database problems, manage ITSM processes, and collaborate with colleagues to implement IT solutions while documenting performance and support activities for ongoing improvement.