Tech-Savvy Retail Advisor – Customer Excellence

Virgin Media O2

Fareham

On-site

GBP 18,000 - 21,000

Full time

14 days+

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Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday (plus birthday off)

Discounts on broadband, TV and mobile

Cycle2Work schemes

Dental insurance and neurodiversity

Virgin Family platform

O₂ Priority

Job summary

Virgin Media O2 in the United Kingdom is looking for a Retail Advisor to provide guidance and solutions, helping customers get the most from technology. You will build trust, demonstrate empathy, and own customer queries to create memorable experiences.

The role offers a competitive hourly rate of £13.45. In this team-based retail environment, you'll learn product knowledge during induction sessions and receive ongoing coaching to develop your skills while supporting store targets and delivering

Qualifications

Confidence and strong communication skills.
A genuine passion for delivering great customer experiences.
Resilience and motivation to work towards individual and team targets.
Flexibility to adapt to different customers, products and priorities.
An open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
Support customers in finding the right price plan and setup for their lifestyle.
Confidently showcase new and existing technology, demonstrating features like accessibility tools.
Take ownership of customer queries, resolving issues and building trust.
Work with your team to achieve store targets and strong customer satisfaction outcomes.