Tech-Savvy Retail Advisor: Customer Experience Pro

Virgin Media O2; Burnley; On-site; GBP 15,286 - 21,771; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband, TV and mobile

Cycle2Work scheme

Job summary

Virgin Media O₂ is seeking a Retail Advisor to help customers choose from our range of technology products and services while delivering outstanding experiences in-store. You’ll guide customers on price plans, setups and device features, ensuring they leave confident in their choices.

This role emphasizes empathy, ownership of queries and collaborative team success. You’ll join a close-knit retail team with induction weeks, ongoing coaching and development to support growth and performance in a

Qualifications

• Confidence and strong communication skills are essential.
• A genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• Open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Confidence

Communication skills

Customer service passion

Resilience

Target-driven

Flexibility

Willingness to learn

Job description

Virgin Media O₂ is seeking a Retail Advisor to help customers choose from our range of technology products and services while delivering outstanding experiences in-store. You’ll guide customers on price plans, setups and device features, ensuring they leave confident in their choices.

This role emphasizes empathy, ownership of queries and collaborative team success. You’ll join a close-knit retail team with induction weeks, ongoing coaching and development to support growth and performance in a