Tech-Savvy Retail Advisor

Virgin Media O2; Bangor; On-site; GBP 17,908 - 20,664; Full time

Job summary

Virgin Media O2 is seeking a Retail Advisor in the UK. You’ll help customers choose products across mobile, broadband, TV and accessories, explain price plans, and showcase features while building trust.

You’ll join a close-knit store team with induction sessions and ongoing coaching. The role requires flexibility to work across store hours, including evenings and weekends, with an emphasis on delivering great customer experiences.

Qualifications

• Confidence and strong communication skills.
• A genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• An open mindset and willingness to

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Confidence and communication

Customer focus

Resilience

Flexibility

Open mindset

Job description

Virgin Media O2 is seeking a Retail Advisor in the UK. You’ll help customers choose products across mobile, broadband, TV and accessories, explain price plans, and showcase features while building trust.

You’ll join a close-knit store team with induction sessions and ongoing coaching. The role requires flexibility to work across store hours, including evenings and weekends, with an emphasis on delivering great customer experiences.