Tech-Savvy Retail Advisor - Outstanding Service

Virgin Media O2; Glenrothes; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts broadband

Cycle2Work

Dental insurance

Neurodiversity assessments

Virgin Family platform

O2 Priority

Job summary

Virgin Media O2 is seeking a Retail Advisor to help customers choose from our range of products, including mobile phones, SIMs, broadband and TV packages. You’ll build trust with empathy and ownership, at £13.45 per hour, with a two-week induction and ongoing coaching.

Shifts cover store hours, including evenings and weekends. We’re an inclusive employer with benefits such as Bupa healthcare, pension, generous holidays and staff discounts, plus wellbeing support.

Qualifications

• Confidence and strong communication skills.
• Genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Confidence

Communication

Customer service mindset

Teamwork

Job description

Virgin Media O2 is seeking a Retail Advisor to help customers choose from our range of products, including mobile phones, SIMs, broadband and TV packages. You’ll build trust with empathy and ownership, at £13.45 per hour, with a two-week induction and ongoing coaching.

Shifts cover store hours, including evenings and weekends. We’re an inclusive employer with benefits such as Bupa healthcare, pension, generous holidays and staff discounts, plus wellbeing support.