Tech-Savvy Retail Advisor - Trusted Customer Experience

Virgin Media O2; Kettering; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Birthday off

Discounts on broadband, TV and mobile

Cycle2Work

Dental insurance

Neurodiversity assessments

Virgin Family platform

O₂ Priority

Job summary

Virgin Media O₂ is seeking a friendly Retail Advisor in the United Kingdom who guides customers through product choices, price plans and setup. You’ll help people get the most from mobiles, broadband and entertainment while delivering memorable service.

You’ll join a close-knit team with induction, coaching and ongoing development. This role requires flexible hours, including evenings and weekends, and a genuine passion for technology and customer care.

Qualifications

• Excellent communication and listening skills to help customers.
• Proven ability to deliver friendly, high‑quality customer experiences.
• Resilience and motivation to meet individual and team targets.
• Flexible to work across store opening hours, including evenings and weekends.
• Willingness to learn and adapt in a fast-paced retail environment.

Responsibilities

• Assist customers in choosing products like phones, tablets, SIMs, broadband and entertainment.
• Guide customers on price plans and setup tailored to their lifestyle.
• Demonstrate features and accessibility tools to showcase benefits.
• Resolve customer queries and build trust through ownership.
• Collaborate with store team to reach targets and maintain satisfaction.

Skills

Communication skills

Customer focus

Resilience

Adaptability

Learning mindset

Job description

Virgin Media O₂ is seeking a friendly Retail Advisor in the United Kingdom who guides customers through product choices, price plans and setup. You’ll help people get the most from mobiles, broadband and entertainment while delivering memorable service.

You’ll join a close-knit team with induction, coaching and ongoing development. This role requires flexible hours, including evenings and weekends, and a genuine passion for technology and customer care.