Tech-Savvy Retail Advisor

Virgin Media O2; East Kilbride; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband/TV/mobile

Cycle2Work

Dental insurance

Neurodiversity assessments

Virgin Family platform / O2 Priority

Job summary

Virgin Media O₂ in East Kilbride is seeking a part-time Retail Advisor to help customers choose from mobile phones, SIMs, broadband and TV packages.

You will take ownership of queries, demonstrate features, and work with your team to achieve store targets and high customer satisfaction.

Induction sessions, ongoing coaching, and a competitive hourly rate of £13.45 contribute to a rewarding role in a vibrant retail environment.

Qualifications

• Confidence and strong communication skills.
• A genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• An open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Job description

Virgin Media O₂ in East Kilbride is seeking a part-time Retail Advisor to help customers choose from mobile phones, SIMs, broadband and TV packages.

You will take ownership of queries, demonstrate features, and work with your team to achieve store targets and high customer satisfaction.

Induction sessions, ongoing coaching, and a competitive hourly rate of £13.45 contribute to a rewarding role in a vibrant retail environment.