Tech-Savvy Product Support Pro

Trimble; Newcastle upon Tyne; On-site; GBP 24,000 - 32,000; Full time

Job summary

Trimble in Newcastle, UK is seeking a friendly Product Support Specialist to empower construction professionals worldwide by turning complex software challenges into simple, daily wins. You will learn the full software suite and build deep technical expertise while serving as a customer advocate.

As part of a global team, you will guide users through desktop and mobile apps, resolve issues via phone and email, and help improve the overall customer experience with patience and proactive

Qualifications

• Clear ability to translate technical concepts into simple, accessible English.
• Strong interest and natural curiosity for mobile software, tablets, and desktop applications.
• Proficiency with core everyday digital tools such as MS 365 or Google Workspace.
• Active listening skills with an empathetic, proactive approach to helping people.

Responsibilities

• Serve as the primary, friendly point of contact for clients via phone and email to turn technical issues into seamless solutions.
• Guide construction professionals through desktop and mobile software workflows with clarity and active listening.
• De-escalate complex customer situations using patience, empathy, and positive communication skills.
• Master Trimble's evolving software ecosystem and help continuously improve the overall customer experience.
• Collaborate with cross-functional teams to champion user feedback and adopt emerging technical tools.

Skills

Technical translation

Mobile & desktop apps

MS 365 / Google Workspace

Active listening

Tools

MS 365

Google Workspace

Job description

Trimble in Newcastle, UK is seeking a friendly Product Support Specialist to empower construction professionals worldwide by turning complex software challenges into simple, daily wins. You will learn the full software suite and build deep technical expertise while serving as a customer advocate.

As part of a global team, you will guide users through desktop and mobile apps, resolve issues via phone and email, and help improve the overall customer experience with patience and proactive