Customer Success Manager

Trimble; Newcastle upon Tyne; On-site; GBP 38,000 - 60,000; Full time

Job summary

Trimble is seeking a proactive Customer Success Manager to champion customer value and drive digital transformation across the UK construction landscape. You will coordinate the end-to-end post-sale experience, designing onboarding frameworks that accelerate product adoption from day one, while maintaining ongoing health of your portfolio through value-focused reviews and collaborative action plans.

Newcastle upon Tyne based, four days in office with a 10% travel requirement.

Qualifications

• Proven B2B SaaS customer success or account management experience.
• Experience with construction technology platforms preferred.
• Strong communication and relationship-building skills.
• Ability to manage multiple initiatives in a fast-paced environment.

Responsibilities

• Coordinate end-to-end post-sale onboarding and adoption for construction accounts.
• Maintain portfolio health through value reviews and collaborative action plans.
• Identify risks and expansion opportunities with customer stakeholders and sales teams.
• Collaborate with product teams to translate client feedback into platform improvements.

Skills

Customer success

Account management

SaaS

Construction familiarity

Tools

Salesforce

Gainsight

G-Suite

Job description

Trimble is seeking a proactive Customer Success Manager to champion customer value and drive digital transformation across the UK construction landscape.

Key Exciting Responsibilities

• Coordinate the end-to-end post-sale experience for construction accounts, designing strategic onboarding frameworks that accelerate product adoption from day one.
• Foster the continuous health of your portfolio through value-focused business reviews, collaborative action plans, and proactive utilization planning.
• Identify risk indicators and uncover expansion opportunities by acting as a trusted consultant to customer stakeholders and working with account sales teams.
• Partner directly with cross-functional product teams and subject‑matter experts to translate client feedback into future platform enhancements.

Essential Skills & Experience

• Proven customer success or account management experience within a B2B SaaS environment, ideally supporting construction technology or related industrial platforms.
• Strong relationship-building skills with a demonstrated ability to foster trust with decision-makers, executive sponsors, and software users.
• Outstanding verbal and written communication skills with a natural capacity for active listening and complex problem-solving.
• Excellent organizational habits, showing a clear ability to prioritize and execute multiple customer initiatives in a fast-paced setting.

Bonus Points For

• Direct software proficiency with Salesforce, G‑Suite, or specialized customer success tools like Gainsight.
• Additional language skills or deep operational familiarity with construction enterprise management workflows.

Logistics

• Location: Newcastle upon Tyne – Four days in office.
• Travel requirement: 10%.