Product Support Specialist - AI-Driven Construction Tech

Trimble Inc.; Newcastle; On-site; GBP 26,000 - 38,000; Full time

Job summary

Trimble in Newcastle, UK is seeking a friendly Product Support Specialist to help construction professionals use our desktop and mobile software. You will turn technical challenges into simple, daily wins while gaining training across the full software suite.

You will work with cross-functional teams, communicate clearly in English, and grow technical expertise in AI tools. This in-office role requires a minimum of four days per week.

Qualifications

• Clear ability to translate technical concepts into simple, accessible English.
• Strong interest and curiosity for mobile software, tablets, and desktop applications.
• Proficiency with core digital tools such as MS 365 or Google Workspace.
• Active listening skills with an empathetic, proactive approach to helping people.

Responsibilities

• Serve as the primary, friendly point of contact for clients via phone and email to turn technical issues into seamless solutions.
• Guide construction professionals through desktop and mobile software workflows with clarity and active listening.
• De-escalate complex customer situations using patience, empathy, and positive communication skills.
• Master our evolving software ecosystem and help continuously improve the overall customer experience.
• Collaborate with cross-functional teams to champion user feedback and adopt emerging technical tools.

Skills

Clear English communication

Curious problem solver

Active listening

Tech savviness

Tools

MS 365

Google Workspace

Job description

Trimble in Newcastle, UK is seeking a friendly Product Support Specialist to help construction professionals use our desktop and mobile software. You will turn technical challenges into simple, daily wins while gaining training across the full software suite.

You will work with cross-functional teams, communicate clearly in English, and grow technical expertise in AI tools. This in-office role requires a minimum of four days per week.