Construction Software Support Specialist

Trimble Inc.; Newcastle upon Tyne; On-site; GBP 28,000 - 40,000; Full time

Job summary

Trimble Inc. is seeking a friendly Product Support Specialist to empower construction professionals worldwide.

You will translate complex software challenges into simple daily wins while navigating our digital solutions in a dynamic, supportive environment. The role focuses on serving as the primary contact via phone and email, guiding users through desktop and mobile workflows, and collaborating with cross-functional teams to improve the customer experience.

Qualifications

• Experience in tech support or customer service preferred.
• Ability to translate technical concepts into plain English.
• Interest in mobile software and desktop applications.
• Familiarity with AI tools is a bonus.

Responsibilities

• Serve as the primary, friendly point of contact for clients via phone and email to turn technical issues into seamless solutions.
• Guide construction professionals through desktop and mobile software workflows with clarity and active listening.
• De-escalate complex customer situations using patience, empathy, and positive communication skills.
• Master our evolving software ecosystem and help continuously improve the overall customer experience.
• Collaborate with cross-functional teams to champion user feedback and adopt emerging technical tools.

Skills

Customer service

Active listening

English proficiency

Problem solving

Tools

MS 365

Google Workspace

Job description

Trimble Inc. is seeking a friendly Product Support Specialist to empower construction professionals worldwide.

You will translate complex software challenges into simple daily wins while navigating our digital solutions in a dynamic, supportive environment. The role focuses on serving as the primary contact via phone and email, guiding users through desktop and mobile workflows, and collaborating with cross-functional teams to improve the customer experience.