Product Support Specialist

Trimble; Newcastle upon Tyne; On-site; GBP 24,000 - 32,000; Full time

Job summary

Trimble in Newcastle, UK is seeking a friendly Product Support Specialist to empower construction professionals worldwide by turning complex software challenges into simple, daily wins. You will learn the full software suite and build deep technical expertise while serving as a customer advocate.

As part of a global team, you will guide users through desktop and mobile apps, resolve issues via phone and email, and help improve the overall customer experience with patience and proactive

Qualifications

• Clear ability to translate technical concepts into simple, accessible English.
• Strong interest and natural curiosity for mobile software, tablets, and desktop applications.
• Proficiency with core everyday digital tools such as MS 365 or Google Workspace.
• Active listening skills with an empathetic, proactive approach to helping people.

Responsibilities

• Serve as the primary, friendly point of contact for clients via phone and email to turn technical issues into seamless solutions.
• Guide construction professionals through desktop and mobile software workflows with clarity and active listening.
• De-escalate complex customer situations using patience, empathy, and positive communication skills.
• Master Trimble's evolving software ecosystem and help continuously improve the overall customer experience.
• Collaborate with cross-functional teams to champion user feedback and adopt emerging technical tools.

Skills

Technical translation

Mobile & desktop apps

MS 365 / Google Workspace

Active listening

Tools

MS 365

Google Workspace

Job description

Become the Hero Behind the Screen as our Next Product Support Specialist! Are you a curious and tech-savvy problem solver ready to kickstart an exciting career in software support? At Trimble, we are looking for a friendly Product Support Specialist to empower construction professionals across the globe. You will turn complex software challenges into simple, daily wins for our customers while mastering our cutting-edge suite of digital solutions in a dynamic, supportive environment.

About Us:

AECO: Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company’s innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn. For more information, visit: construction.trimble.com.

What Makes This Role Great:

In this role, you will be the ultimate trouble-solver and customer advocate, directly guiding users through our powerful desktop and mobile applications. You will have the unique opportunity to receive full software suite training from day one, build deep technical expertise in emerging AI and field-to-office technology, and make a direct impact on how the world builds.

Key Exciting Responsibilities:

• Serve as the primary, friendly point of contact for clients via phone and email to turn technical issues into seamless solutions.
• Guide construction professionals through desktop and mobile software workflows with clarity and active listening.
• De-escalate complex customer situations using patience, empathy, and positive communication skills.
• Master our evolving software ecosystem and help continuously improve the overall customer experience.
• Collaborate with cross-functional teams to champion user feedback and adopt emerging technical tools.

Essential Skills & Experience:

• Clear ability to translate technical concepts into simple, accessible English.
• Strong interest and natural curiosity for mobile software, tablets, and desktop applications.
• Proficiency with core everyday digital tools such as MS 365 or Google Workspace.
• Active listening skills with an empathetic, proactive approach to helping people.

Bonus Points For:

• Experience or familiarity with emerging AI tools and software applications.
• Prior exposure to customer service, helpdesk support, or the construction and engineering sectors.

Location: Newcastle, UK (In-Office, minimum 4 days per week)

Why You’ll Love Working With Us:

At Trimble, we’re not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world’s most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

• You’ll work on projects that truly matter: Our purpose-driven culture means you’ll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
• Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We’re a company of "visionary pragmatists" who think boldly and build things that work.
• Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You’ll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Join a Values-Driven Team: Belong, Grow, Innovate

At Trimble, our core values of Belong, Grow, and Innovate aren’t just words—they’re the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate).

Candidate Privacy Notices by Country If you need assistance or would like to request an accommodation in connection with the application process, please contact [e-mail].

Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety, and sustainability. From purpose built products to enterprise lifecycle solutions, Trimble software, hardware and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation and logistics. For more information about Trimble (NASDAQ: TRMB), visit www.trimble.com.