Construction Tech Support Specialist — AI-Savvy Problem Solver

Trimble

Newcastle upon Tyne

Hybrid

GBP 28,000 - 36,000

Full time

10 days ago

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Job summary

Trimble in Newcastle, UK is seeking a friendly Product Support Specialist to turn complex software challenges into simple daily wins for construction professionals. You will become the primary helpdesk contact for customers on desktop and mobile tools, guiding users with clarity and patience.

From day one, you will receive full software suite training, build deep technical expertise in our AI-enabled workflows, and collaborate with cross-functional teams to continuously improve the customer

Qualifications

Experience translating technical concepts into plain English.
Interest in mobile software and desktop applications.
Experience in customer service or helpdesk is a bonus.

Responsibilities

Serve as the primary point of contact for clients via phone and email to resolve technical issues.
Guide clients through desktop and mobile software workflows with clarity and active listening.
De-escalate complex customer situations with patience, empathy, and clear communication.
Collaborate with cross-functional teams to champion user feedback and adopt emerging tools.