Product Support Specialist

Trimble Inc.; Newcastle upon Tyne; On-site; GBP 28,000 - 40,000; Full time

Job summary

Trimble Inc. is seeking a friendly Product Support Specialist to empower construction professionals worldwide.

You will translate complex software challenges into simple daily wins while navigating our digital solutions in a dynamic, supportive environment. The role focuses on serving as the primary contact via phone and email, guiding users through desktop and mobile workflows, and collaborating with cross-functional teams to improve the customer experience.

Qualifications

• Experience in tech support or customer service preferred.
• Ability to translate technical concepts into plain English.
• Interest in mobile software and desktop applications.
• Familiarity with AI tools is a bonus.

Responsibilities

• Serve as the primary, friendly point of contact for clients via phone and email to turn technical issues into seamless solutions.
• Guide construction professionals through desktop and mobile software workflows with clarity and active listening.
• De-escalate complex customer situations using patience, empathy, and positive communication skills.
• Master our evolving software ecosystem and help continuously improve the overall customer experience.
• Collaborate with cross-functional teams to champion user feedback and adopt emerging technical tools.

Skills

Customer service

Active listening

English proficiency

Problem solving

Tools

MS 365

Google Workspace

Job description

Are you a curious and tech-savvy problem solver ready to kickstart an exciting career in software support? At Trimble, we are looking for a friendly Product Support Specialist to empower construction professionals across the globe. You will turn complex software challenges into simple, daily wins for our customers while mastering our cutting-edge suite of digital solutions in a dynamic, supportive environment.,

Responsibilities

• Serve as the primary, friendly point of contact for clients via phone and email to turn technical issues into seamless solutions.
• Guide construction professionals through desktop and mobile software workflows with clarity and active listening.
• De-escalate complex customer situations using patience, empathy, and positive communication skills.
• Master our evolving software ecosystem and help continuously improve the overall customer experience.
• Collaborate with cross-functional teams to champion user feedback and adopt emerging technical tools., At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste. Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work. Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."
• Clear ability to translate technical concepts into simple, accessible English.
• Strong interest and natural curiosity for mobile software, tablets, and desktop applications.
• Proficiency with core everyday digital tools such as MS 365 or Google Workspace.
• Active listening skills with an empathetic, proactive approach to helping people.

Bonus Points For:

• Experience or familiarity with emerging AI tools and software applications.
• Prior exposure to customer service, helpdesk support, or the construction and engineering sectors.

AECO:

• AECO: Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company's innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn. For more information, visit: construction.trimble.com., At Trimble, our core values of Belong, Grow, and Innovate aren't just words-they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.