Tech-Savvy Optical Assistant – Premium Eyewear

Vision Express; Newport; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Frame/ sunglasses allowance

Holiday entitlement — 33 days

Family & friends discounts

Free eye tests

Wellbeing support

Job summary

Vision Express is seeking a Retail Optical Assistant in the UK to provide expert customer service, advice on eyewear, and support for eye-care technology. You will help with fittings, minor repairs, and assist with pre-screening eye tests, contributing to a smooth-running store environment.

The role emphasizes customer-centric service, product knowledge, and teamwork in a growing optical retailer backed by a global group.

Qualifications

• Confident engaging with customers and recommending products.
• Passionate about eyewear, style, and comfortable with digital tools.
• Positive team player with a can-do attitude.
• Strong communicator who listens and understands customer needs.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Eyewear knowledge

Digital tools familiarity

Team player

Strong communicator

Job description

Vision Express is seeking a Retail Optical Assistant in the UK to provide expert customer service, advice on eyewear, and support for eye-care technology. You will help with fittings, minor repairs, and assist with pre-screening eye tests, contributing to a smooth-running store environment.

The role emphasizes customer-centric service, product knowledge, and teamwork in a growing optical retailer backed by a global group.