Premium Eyewear Assistant with Optical Tech

Vision Express; Coventry; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Frame allowance

33 days holiday

Family discounts

Wellbeing support

OneSight Foundation support

Job summary

Vision Express in the United Kingdom is seeking a Retail Optical Assistant to deliver excellent customer service and expert product advice in a premium eyewear environment. You will engage with customers, recommend frames, and contribute to a high-quality shopping experience.

You’ll learn to adjust frames, assist with fittings, and perform minor repairs, while supporting pre-screening eye tests using the latest optical technology.

Qualifications

• Confident engaging with customers and recommending products.
• Passionate about eyewear, style, and comfortable with digital tools.
• Positive team player with a can-do attitude.
• Strong communicator who listens and understands customer needs.

Responsibilities

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

Skills

Customer service

Eyewear knowledge

Digital tools

Team player

Communication

Tools

POS system

Job description

Vision Express in the United Kingdom is seeking a Retail Optical Assistant to deliver excellent customer service and expert product advice in a premium eyewear environment. You will engage with customers, recommend frames, and contribute to a high-quality shopping experience.

You’ll learn to adjust frames, assist with fittings, and perform minor repairs, while supporting pre-screening eye tests using the latest optical technology.