Customer-Centric Optical Assistant — Frames, Tech & Eye Tests

Vision Express; Hounslow; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Frames or sunglasses discount £350

33 days holiday (buy/sell)

Family & friends discounts

Free eye tests

Employee wellbeing support

OneSight Foundation support

Job summary

Vision Express is seeking a Retail Optical Assistant to join our UK stores. You will deliver confident, personalised customer service and provide expert product advice on premium eyewear and med-tech solutions.

You will learn to adjust frames, assist with fittings, and support pre-screening eye tests using the latest optical technology. You will help keep the store running smoothly with administrative and support tasks, contributing to a positive, customer-centric shopping experience.

Qualifications

• Confident in engaging with customers and recommending products.
• Passionate about eyewear, style, and using digital tools.
• Positive team player with a can-do attitude.
• Strong communicator who listens to customer needs.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer engagement

Product recommendations

Digital tools

Team player

Tools

Digital tools

Job description

Vision Express is seeking a Retail Optical Assistant to join our UK stores. You will deliver confident, personalised customer service and provide expert product advice on premium eyewear and med-tech solutions.

You will learn to adjust frames, assist with fittings, and support pre-screening eye tests using the latest optical technology. You will help keep the store running smoothly with administrative and support tasks, contributing to a positive, customer-centric shopping experience.