Hybrid Admin & Customer Service Coordinator (30h)

Huntress; Morley; Hybrid; GBP 15,000 - 21,000; Part time

Job summary

Huntress is seeking a Customer Service Advisor to join a growing team in Morley. You will handle telephone and email inquiries, build rapport with customers, and maintain a polite, professional demeanor while delivering timely resolutions.

Training will run for two weeks at the Morley head office from 9:00 to 17:30, after which you'll work from home with compulsory office days Tuesday and Wednesday; the role totals 30 hours per week, with shifts 1pm to 7pm, Monday to Friday.

Qualifications

• Experience in customer service, preferably in retail, hospitality or call centre.
• Excellent written English and good IT skills.
• Strong attention to detail and ability to communicate empathetically.

Responsibilities

• Contract maintenance and daily database updates.
• Liaise with management on daily support activities.
• Resolve daily customer issues with internal/external teams.
• Escalate issues promptly and deliver timely resolutions.
• Handle customer enquiries via webchat and email.

Skills

Customer service

Telephone support

Written English

Attention to detail

IT literacy

Job description

Huntress is seeking a Customer Service Advisor to join a growing team in Morley. You will handle telephone and email inquiries, build rapport with customers, and maintain a polite, professional demeanor while delivering timely resolutions.

Training will run for two weeks at the Morley head office from 9:00 to 17:30, after which you'll work from home with compulsory office days Tuesday and Wednesday; the role totals 30 hours per week, with shifts 1pm to 7pm, Monday to Friday.