Tech-Driven Customer Service Advisor | Bonus Eligible

Currys; Poole; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Performance related bonus

Product discounts on the latest tech

Wellbeing initiatives

25 days holiday plus 8 public holidays

Job summary

Currys Business Poole is seeking a Customer Service Advisor for the Poole site. The role is permanent, full-time (40 hours weekly, 9:00 AM – 6:00 PM, Monday to Friday) within the Business Contact Centre, delivering high-quality service to partners, business customers and store hubs.

You will investigate, support and guide cases to resolution, handle refunds and queries, and maintain SLAs while upholding world-class service and data compliance.

Qualifications

• Excellent customer service skills required.

Responsibilities

• Handle inbound calls, emails and social media queries with professionalism and accuracy.

Skills

Excellent customer service skills

Great verbal and written communication

Strong attention to detail

Resilient and organized

Prioritise workload across multiple工作流

IT skills (Microsoft Office)

Tools

Microsoft Office

Job description

Currys Business Poole is seeking a Customer Service Advisor for the Poole site. The role is permanent, full-time (40 hours weekly, 9:00 AM – 6:00 PM, Monday to Friday) within the Business Contact Centre, delivering high-quality service to partners, business customers and store hubs.

You will investigate, support and guide cases to resolution, handle refunds and queries, and maintain SLAs while upholding world-class service and data compliance.