Customer Service Advisor

Currys plc; Poole; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Performance related bonus

Product discounts on the latest tech

Wellbeing initiatives

25 days holiday plus 8 public holidays

Job summary

Currys plc in Poole is seeking a Customer Service Advisor to join the Business Contact Centre. You will deliver high-quality service to partners, business customers and store hubs, guiding cases from initial query to resolution with a commitment to world-class support.

The role requires 40 hours per week, Monday to Friday, 9:00 AM – 6:00 PM, with a base salary of £26,561.60 plus a performance bonus up to 10%.

Qualifications

• Excellent customer service skills required.
• Strong written and verbal communication abilities.
• High attention to detail and accuracy.
• Resilient, organised and capable in a fast-paced environment.
• IT proficiency including Microsoft Office and in-house systems.

Responsibilities

• Handle inbound calls, emails and social media queries professionally.
• Investigate and resolve customer queries to SLA targets.
• Provide solutions aligned with customer needs while balancing business goals.
• Establish rapport and maintain data security and compliance.
• Ensure all queries are resolved promptly and accurately.

Skills

Excellent customer service

Verbal and written communication

Attention to detail

Resilient and organised

IT skills (Microsoft Office)

Tools

Microsoft Office

Job description

Job Title

Customer Service Advisor

Location

Poole

Employer

Currys Business, Poole

Contract Type

Permanent, Full Time

Grade

Grade 1

Salary

Salary - £26,561.60 per annum along with the benefit of being able to earn an additional performance related bonus of up to 10%

Working Hours / Shift patterns

40 hours per week, Monday to Friday: 9:00 AM – 6:00 PM

Company Overview

At Currys we’re united by one passion: to help everyone enjoy amazing technology.

As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

Role Summary

As a Customer Service Advisor in our Business Contact Centre team in Poole, you’ll provide an excellent level of professional customer service to our partners, businesses customers and our store business hubs.

No matter the query you will investigate, support and guide owning the case through to resolution, so for those customer service champions out there this may be the opportunity for you!

Key Responsibilities

• Being an expert on all elements of customer service queries including but not limited to: refunds, credit queries, network tariffs, returns and handset exchanges, bolt-ons, bill queries, invoices, transfer of ownership, sim swap, customer complaints etc
• Handling inbound calls, emails and social media queries in a professional, polite, accurate and efficient manner
• Providing solutions to best support the customer in line with their needs; keeping in mind our financial objectives but moderating this to stay within the parameters of providing world class service to our customers. You’ll sometimes need to think outside of the box!
• Establishing rapport and building relationships with our customers and whilst keeping data safe following the correct compliance procedures
• Completing all queries raised relating to customer service accurately and within SLAs ensuring world class service is maintained throughout

Requirements

• Excellent customer service skills
• Great verbal and written communication skills with a confident, friendly approach
• To place our customers at the heart of every interaction and be the voice of our customer
• Strong attention to detail and accuracy
• Resilient, organised, and able to work in a fast-paced environment
• Able to prioritise workload across several work streams
• IT skills to be able to use Microsoft Office and our inhouse IT systems

Benefits

• Performance related bonus
• Product discounts on the latest tech
• A range of wellbeing initiatives
• 25 days holiday plus 8 public holidays

Why Join Us

Join our Business Sales team and we’ll be with you every step of the way, helping you make this role your own and develop the career you want. We’ll give you the chance to learn new skills, try out different opportunities and work with teams across the business to help you progress quickly.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process.