Customer Experience Advisor | 10% Bonus & Tech Discounts

Currys; England; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Performance related bonus

Product discounts on the latest tech

Wellbeing initiatives

Job summary

Currys in Warrington is hiring a Customer Service Advisor on a fixed-term 3-month contract. You will support customers throughout their journey, take ownership of queries and deliver the right resolution first time, helping customers get the most from their experience.

The role operates 37.50 hours per week on a rotational shift pattern between 8:00 AM to 8:00 PM, Monday to Friday, with weekend work typically 1 in 4 weekends (Sat 09:00 AM - 06:00 PM, Sun 10:00 AM - 05:00 PM).

Qualifications

• Excellent communication and listening skills to build rapport and provide customer-focused solutions.
• Strong problem-solving and conflict-resolution abilities.
• Effective time management and organisational skills.
• Ability to work in a fast-paced environment with changing priorities.
• Positive attitude and genuine passion for delivering customer service.
• Good teamwork and willingness to share knowledge.

Responsibilities

• Support customers throughout their journey with Currys, delivering excellent service.
• Take ownership of customer queries and provide right-first-time resolutions.
• Meet quality standards and contribute to overall customer satisfaction.
• Achieve individual and contact centre performance targets for productivity and quality.
• Identify root causes of customer issues and suggest improvements.
• Place the customer at the heart of decisions and comply with policies and current legislation.

Skills

Communication skills

Problem solving

Time management

Adaptability

Teamwork

Customer service

MS Office

Tools

MS Office

Job description

Currys in Warrington is hiring a Customer Service Advisor on a fixed-term 3-month contract. You will support customers throughout their journey, take ownership of queries and deliver the right resolution first time, helping customers get the most from their experience.

The role operates 37.50 hours per week on a rotational shift pattern between 8:00 AM to 8:00 PM, Monday to Friday, with weekend work typically 1 in 4 weekends (Sat 09:00 AM - 06:00 PM, Sun 10:00 AM - 05:00 PM).